3rd Shift Loss Prevention Guard-Renaissance Raleigh Hotel

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

Life Insurance

401K options

Tuition assistance

Discounted room rates at Concord‑owned

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises seeks a Loss Prevention Officer to safeguard hotel property, assets, guests, visitors and associates while maintaining composure and a service mindset during overnight shifts.

The role involves patrolling property, responding to incidents, conducting investigations, documenting reports, monitoring cameras, and coordinating with supervisors on alarms and safety systems.

Qualifications

• Maintains safety and security of hotel property and guests.
• Handles incidents with professionalism and discretion.
• Keeps thorough incident and activity records.

Responsibilities

• Patrol hotel property to ensure guest and employee safety and protect assets.
• Initiate and follow up on investigations of crimes against hotel and persons.
• Assist sick or injured guests or employees, documenting reports.
• Conduct investigations and prepare incident/accident reports with timely follow up.
• Maintain accurate records including camera monitoring and shift logs.
• Assist in checking alarms and safety systems, monitor doors and service areas.

Skills

Customer Service

Patrol/Observation

Investigations

Documentation

Communication

Education

High School Diploma or equivalent

Tools

CCTV Monitoring

Job description

We are hiring a Loss Prevention OfficerShift-Friday and Saturday (11:00pm-7:00am)Do you always maintain your composure? Consider yourself dependable? Value a cooperative, team oriented work environment? If so, our Loss Prevention Officer role may be the right position for you. You will have the opportunity to look after the well-being of our Owners and guests, while experiencing our dedication to the well-being of our own associates – our most valuable asset. As the Loss Prevention Officer you will ensure security measures are in place and being followed. You assist in providing our guests a safe haven as well as or fellow team members a safe and productive work zone. Dependability, reliability, and calmness is needed in this role to be successful. You must be Customer Service oriented but always have safety as your top concern. Our owners will rely on you to protect the asset – the hotel specifically including the building, grounds and equipment. We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Summary

Position is responsible for the safeguarding of hotel property, assets, guests, visitors and our associates.

Some Key Responsibilities

• Patrol hotel property to ensure the safety of our guests and employees and to protect the hotel assets. Answer house calls, assist guests and employees with respect to safety, security and hotel operations.
• Initiate and follow up all investigations of crimes committed against hotel and persons.
• Assist sick or injured guests or employees, ensuring documentation and disposition of reports
• Initiate investigations, write incident reports/accident reports, monitors investigations to their timely conclusion and ensure appropriate follow up with guests, visitors and employees. Document all contacts at hotel and Concord as deemed necessary.
• Maintain accurate records while performing basic duties including but not limited to camera monitoring, shift activity log, codebook and employee and guest binder interaction.
• Assist supervisor in checking alarm systems and safety and fire department systems, closely monitoring security of building doors, service areas and delivery areas.

Benefits (Full Time Associates only)

• We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our Associate First

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.