Loss Prevention Guard

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k) options

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality Enterprises is seeking a Loss Prevention Officer in Raleigh, NC to help safeguard hotel guests, associates and assets. This role requires vigilance, calmness under pressure, and a customer‑service mindset as you patrol property and respond to safety concerns.

You will monitor security systems, investigate incidents, and collaborate with hotel leadership to maintain a safe and welcoming environment for all visitors and staff during the Friday and Saturday night shift

Qualifications

• Experience in security or loss prevention preferred.
• Must maintain composure and deliver quality customer service.
• Ability to respond quickly to incidents and document them.

Responsibilities

• Patrol hotel premises to ensure guest safety and protect assets.
• Respond to incidents, investigate and document reports.
• Assist guests and staff with safety concerns.
• Monitor cameras and access points as assigned.
• Coordinate with supervisors on alarm and safety systems.

Skills

Customer service

Attention to detail

Calm under pressure

Team player

Tools

CCTV systems

Job description

Description

We are hiring a Loss Prevention Officer

Shift-Friday and Saturday (11:00pm-7:00am)

Do you always maintain your composure? Consider yourself dependable? Value a cooperative, team oriented work environment? If so, our Loss Prevention Officer role may be the right position for you. You will have the opportunity to look after the well‑being of our Owners and guests, while experiencing our dedication to the well‑being of our own associates – our most valuable asset. As the Loss Prevention Officer you will ensure security measures are in place and being followed. You assist in providing our guests a safe haven as well as our fellow team members a safe and productive work zone. Dependability, reliability, and calmness are needed in this role to be successful. You must be Customer Service oriented but always have safety as your top concern. Our owners will rely on you to protect the asset – the hotel specifically including the building, grounds and equipment. We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Summary:

Position is responsible for the safeguarding of hotel property, assets, guests, visitors and our associates.

Some Key Responsibilities:

Patrol hotel property to ensure the safety of our guests and employees and to protect the hotel assets. Answer house calls, assist guests and employees with respect to safety, security and hotel operations.

Initiate and follow up all investigations of crimes committed against hotel and persons.

Assist sick or injured guests or employees, ensuring documentation and disposition of reports.

Initiate investigations, write incident reports/accident reports, monitor investigations to their timely conclusion and ensure appropriate follow‑up with guests, visitors and employees. Document all contacts at hotel and Concord as deemed necessary.

Maintain accurate records while performing basic duties including but not limited to camera monitoring, shift activity log, codebook and employee and guest binder interaction.

Assist supervisor in checking alarm systems and safety and fire department systems, closely monitoring security of building doors, service areas and delivery areas.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full‑time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug‑free workplace.

Qualifications

Behaviors

• Loyal: Shows firm and constant support to a cause (Preferred)
• Functional Expert: Considered a thought leader on a subject (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)

Motivations

• Preferred

  Self‑Starter: Inspired to perform without outside help

• Preferred

  Work‑Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

• Preferred

  Goal Completion: Inspired to perform well by the completion of tasks

• Preferred

  Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

• Preferred

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality