3rd Shift Customer Support Specialist - Parts & Orders

Kelly Services; Norton Shores (MI); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Holidays & vacation

Retirement plan

Transit benefit

Paid sick leave

Job summary

Kelly Services is hiring a Customer Service Representative I for a 3rd shift onsite in Norton Shores, MI. This role supports the Frontline Customer Service Team handling orders, quotes, logistics and sales order prioritization, with daily and weekly reporting.

The ideal candidate has strong communication, Excel and CRM/SAP familiarity, a high school diploma, and a proven ability to work under deadlines in a fast-paced environment.

Qualifications

• Must be able to work 3rd shift onsite, Mon–Fri from 12:00am to 8:30am.
• Excellent verbal and written communication skills.
• Computer literacy required in Microsoft Office Suite, experience in CRM and SAP is a plus.
• Strong Microsoft Excel background required.
• Strong customer service background required in an industry that moves parts.
• Must have strong attention to detail and exhibit excellent organizational skills.
• Ability to work under deadlines in a fast-paced work environment.
• Logistics or Inventory Management experience preferred.
• Completed High school diploma or GED is required.

Responsibilities

• Working within a group inbox to provide timely responses to customer orders, RFQ’s and all other inquiries.
• Professional communication with customers, both internal and external, via phone and email.
• Prioritizing customer response by level of urgency.
• Checking inventory daily for incoming repair parts and owed cores from customers.
• Checking Open Order, E-stock, RMA, Core and Add Bill reports daily to ensure parts are processing properly through every step.
• Researching and requesting additional information as necessary from customer, SAP (order entry/MRP system) or digital/physical files.
• Customer Core Management: Enter repair management orders, track, monitor, and send repair status updates, issue repair quotes, and facilitate the return of customer’s part to the customer or provide an exchange unit.
• Front to back order entry, processing and final delivery to end customer.
• Coordinating with Lead, Supervisor, Manager and Client on daily escalations, as required.
• Coordinate with Vendor Representatives and Inventory Planners for part repairs and purchases.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Education

High school diploma or GED

Tools

SAP

CRM

Microsoft Excel

Job description

Kelly Services is hiring a Customer Service Representative I for a 3rd shift onsite in Norton Shores, MI. This role supports the Frontline Customer Service Team handling orders, quotes, logistics and sales order prioritization, with daily and weekly reporting.

The ideal candidate has strong communication, Excel and CRM/SAP familiarity, a high school diploma, and a proven ability to work under deadlines in a fast-paced environment.