Junior IT Support Specialist

High Five Health Promotion; Town of Westfield (WI); On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

Health cash plan

Private health insurance

Pension scheme

Retail discounts

Annual leave + holidays

Corporate bonus

Cycle to work

Flexible & hybrid work

Annual pay review

On-site gym

Job summary

Westfield Health Group is seeking a Junior IT Support Specialist to provide first-line technical support across the organisation from Sheffield. You will troubleshoot desktops, laptops, and mobile devices, support Microsoft 365 and Windows OS, and maintain documentation for incidents and requests.

You will act as the frontline contact, log issues in Zendesk, assist in user onboarding, and help maintain IT assets while providing user-friendly guidance and basic training to colleagues.

Qualifications

• Basic IT knowledge and troubleshooting
• Experience with Windows OS and Microsoft 365 apps
• Hands-on hardware troubleshooting incl. SSD/RAM
• Good communication and multi-tasking
• Familiarity with AD, EntraID and admin centers
• Experience with ticketing systems (Zendesk)

Responsibilities

• Be the first point of contact for IT queries via phone, email, or in person
• Diagnose and resolve desktop, laptop, mobile, and peripheral issues
• Support software including Microsoft 365 and Windows
• Log incidents using Zendesk and document resolutions
• Escalate complex issues to senior IT staff as needed
• Assist in setup of new users and hardware deployments
• Maintain asset records & IT policy compliance
• Provide basic user training on IT systems
• Contribute to knowledge base articles

Skills

IT fundamentals

Windows OS

Microsoft 365

Hardware repair

Communication skills

Zendesk

Active Directory

Remote support

Education

GCSE English & Maths

Level 3 Diploma/NVQ

A Levels/C

T Level or higher

Tools

Zendesk

EntraID

365 Admin Centre

Exchange

SharePoint

Teams Admin Centre

Job description

Westfield Health Group is home to Westfield Health, High Five Health Promotion and UK Health and Wellbeing, proudly providing holistic health and wellbeing services, and active spaces, to clients across 11 countries. We believe that our people are our strongest asset and live by our values; We care, we’re in it together, we are explorers, we own it. We aim to continue our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported.

Job Title:

Junior IT Support Specialist

Location:

Sheffield

About The Role

You will provide first-line technical support to end-users across the organization, ensuring prompt resolution of IT issues and maintaining high levels of customer satisfaction. The role involves troubleshooting hardware, software, and network problems, escalating complex issues, and contributing to the smooth operation of IT services.

Your Responsibilities

• Act as the first point of contact for all IT-related queries via phone, email, ticketing system and in person.
• Diagnose and resolve technical issues related to desktops, laptops, mobile devices, printers, and other peripherals.
• Support users with software applications including Microsoft 365, Windows OS, and other business-critical systems.
• Log and manage incidents and service requests using Zendesk, ensuring accurate documentation and timely resolution.
• Escalate unresolved issues to Senior IT Support Specialists or relevant teams as necessary.
• Assist in setting up new user accounts, hardware deployment, and onboarding/offboarding processes.
• Maintain asset records and ensure compliance with IT policies and procedures.
• Provide basic training and guidance to users on IT systems and best practices.
• Contribute to knowledge base articles and documentation for common issues and solutions

What You’ll Bring

• Basic understanding of IT systems, networking fundamentals, and troubleshooting techniques
• Experience with Windows OS, Microsoft Office 365, and common desktop applications
• Hands-on hardware troubleshooting experience, including SSD and RAM repair/replacement
• Ability to work under pressure and manage multiple tasks effectively
• Previous experience in a helpdesk or technical support role would be ideal
• Knowledge of Active Directory, EntraID, 365 Admin Centre, Exchange, SharePoint, and Teams Admin Centre is beneficial
• Familiarity with ticketing systems and remote support tools, including Zendesk
• Strong communication skills, with the ability to explain technical issues clearly to non-technical users
• GCSE Maths and English – Grade 4 or above
• Level 3 National Diploma/NVQ or higher in a relevant field / A Levels C or higher in a relevant field / T Level Pass-C on core section or higher in a relevant field

Salary, Perks & Benefits

• Health Cash plan
• Private Health Insurance
• Pension Scheme
• Retail discounts scheme
• Annual leave (25 days + bank holidays + Westfield Day)
• Corporate Bonus Scheme
• Cycle to Work Scheme
• Flexible & Hybrid working options
• Annual Pay Review
• On site gym

Next Steps And Support

If you think you fit the bill, we would love to hear from you!

Please note, while we welcome global talent, we’re currently unable to sponsor work visas.

We are a proud member of inclusive employers and a Disability Confident Committed employer, we value inclusivity and want to make sure our application process is open and accessible to all candidates. Please let us know if you require reasonable adjustments to ensure the recruitment process is as comfortable as possible.

Westfield Health Group is home to Westfield Health, UK Health and Wellbeing and High Five Health Promotion, providing wellbeing services and active spaces to clients across 11 countries. We believe that our people are our strongest asset and live by our values; We care, we’re in it together, we are explorer, we own it. We aim to continue our commitment to creating a workplace where our colleagues feel connected, heard, developed, recognised and supported.