Senior Systems Support Analyst

Astyra Corporation; Good Hope (PA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

On-site position

Job summary

A Senior Systems Support Analyst position is on-site in Ames, PA, providing third-level support for PSDC SCCM, AirWatch, VDI, and the Inmate environments.

The role involves troubleshooting escalations, coordinating with IT staff, and supporting OS deployment, image testing, and system integration tasks to ensure reliable operations.

Qualifications

• At least 3 years of relevant IT experience.
• Experience with enterprise IT environments and incident handling.

Responsibilities

• Troubleshoots hardware and software support escalations.
• Collaborates with IT support staff and end users.
• Provides instruction for processes and resolution steps.
• Supports SCCM deployments, packaging applications, and related tasks.
• Maintains OSD task sequences and related packages.
• Manages assets in the AirWatch console environment.
• Supports VDI with daily session and connectivity troubleshooting.
• Troubleshoots the DOC Inmate environment and tests images.

Job description

Senior Systems SupportAnalyst

*This is an on-site position

*Hours: 8 AM - 4 PM (40 hours per week)

Description:

This position serves as a 3rd-level Support Analyst and provides support for PSDC SCCM Air Watch VDI and Inmate environments.

Responsibilities:

• Troubleshoots and assists with hardware and software support escalations.
• Works with IT Support staff and End Users as needed.
• Provides instruction for processes and problem resolution.
• Assists and supports SCCM deployments, packaging applications, and other SCCM tasks.
• Maintains Operating System Deployment OSD task sequences and related
  packages.
• Supports the Air Watch console environment by managing assets and objects.
• Supports the VDI Virtual Desktop Infrastructure with daily tasks like session support and connectivity troubleshooting.
• Supports the DOC Inmate environment with general troubleshooting, image testing, and customization.
• Reviews and recommends hardware and software purchases and system integration/installation.
• Works with users to determine needs and specify IT requirements.
• Assesses capabilities of current computer resources for migration to a new computing environment by performing interoperability tests on operating system, network, and application software.
• Participates in the review, evaluation, and reporting of the capabilities and limitations of industry technologies relative to the open systems environment.
• These include analyzing security services and directory services.
• Develops and/or contributes to the development of information technology systems by testing and evaluating beta products and applications associated with institutional and agency applications.

Required Skills/Knowledge/Experience:

• At least 3 years of relevant experience. Required 3 Years

Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us.Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration!

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