Operations Manager (3PL Logistics)

Paycom; Jurupa Valley (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Paycom is seeking an experienced Operations Manager to oversee warehouse and distribution activities in a fast-paced 3PL setting in Jurupa Valley, CA. You will lead supervisors and frontline teams, drive performance with WMS data, and coordinate inbound/outbound, inventory, and labor management.

Responsibilities include managing off-shift operations, ensuring SOP adherence, and delivering KPI-driven improvements while collaborating with HR on staffing and development.

Qualifications

• Bachelor’s degree in Supply Chain, Logistics, Business Admin, or related field.
• 5–7 years in warehouse/distribution or 3PL.
• Experience leading supervisors and frontline teams.
• Strong WMS and data-driven decision making.
• Advanced Excel, Power BI/ Tableau preferred.

Responsibilities

• Lead daily inbound, outbound, inventory, and fulfillment operations.
• Own off-shift operations including Sunday and early mornings.
• Ensure SOP adherence and shift handoffs.
• Use data to identify performance gaps and adjust resources.
• Oversee receiving, putaway, replenishment, picking, packing, shipping.
• Maintain inventory accuracy and cycle counts.
• Generate and analyze KPIs to drive improvements.
• Partner with HR on staffing and training.

Skills

Leadership

WMS

Data analysis

Excel

Problem solving

Communication

Attention to detail

Project management

Education

Bachelor's degree in Supply Chain

Lean/Six Sigma certification

OSHA training

Tools

Power BI

Tableau

ERP systems

RF scanners

Barcode systems

Job description

Job Summary:The Operations Manager is responsible for the day-to-day execution of warehouse and distribution operations within a fast-paced 3PL environment.The role oversees inbound, outbound, inventory, labor, productivity, and service performance while leading supervisors and frontline teams. The Operations Manager uses operational data, reporting, and WMS knowledge to drive performance, identify opportunities, and support continuous improvement.Essential Duties and Responsibilities:Operational Execution & Shift LeadershipLead daily inbound, outbound, inventory, and fulfillment operations while meeting productivity, quality, and service expectations.Own assigned off-shift operations, including Sunday and early-morning shifts, and serve as the senior operational leader during those shifts.Ensure SOP adherence, effective shift handoffs, issue resolution, and continuity of operations.Use operational data to identify performance gaps and adjust priorities, workflow, and resources in real time.Labor Management & Team LeadershipLead, coach, and develop supervisors and frontline teams while maintaining accountability for productivity, quality, attendance, and safety.Plan and adjust labor based on volume, service requirements, and productivity targets.Partner with HR and leadership on staffing, training, performance management, and employee development.Inbound, Outbound & Inventory ManagementOversee receiving, putaway, replenishment, picking, packing, shipping, and inventory control.Maintain inventory accuracy through cycle counts, audits, reconciliations, and discrepancy resolution.Resolve operational issues affecting product flow, order accuracy, inventory, and service levels.WMS, Analytics & ReportingEnsure accurate use of the customer-controlled WMS and maintain transaction, inventory, and data integrity.Generate and analyze operational reports and KPIs to identify trends, root causes, risks, and opportunities.Use data to support decision-making, improve productivity, control costs, and measure results.Customer Support & Operational AlignmentSupport the Senior Operations Manager with customer communication, operational reviews, and issue resolution.Serve as a secondary operational contact for Steve Madden and maintain knowledge of customer requirements, SLAs, and WMS processes.Provide data-backed explanations of operational performance and corrective actions.Safety, Compliance & Continuous ImprovementMaintain a safe, compliant, and disciplined work environment in accordance with company and customer requirements.Identify and implement opportunities to improve throughput, productivity, accuracy, service, and cost efficiency.Support continuous improvement initiatives and measure the impact of process changes.Attendance & ReliabilityMaintain reliable attendance and adherence to scheduled shifts.Demonstrate flexibility to work Sunday, early-morning, non-traditional, or extended hours based on business needs.Provide appropriate notice for absences and ensure effective communication and coverage.Performance Standards & AccountabilityMeet or exceed operational, productivity, accuracy, and service KPIs.Demonstrate strong accountability, ownership, responsiveness, and follow-through.Make effective decisions in a fast-paced, customer-driven environment.Maintain high standards of safety, compliance, and operational discipline.Provide dependable leadership, particularly during assigned off-shift operations.Knowledge, Skills, and AbilitiesStrong knowledge of warehouse, distribution, and 3PL operations.Proven leadership experience managing supervisors and frontline teams.Strong understanding of WMS-driven operations and inventory accuracy.Strong analytical, problem-solving, and decision-making skills.Ability to use data and KPIs to drive performance and improvement.Advanced Excel skills, including pivot tables, reporting, and data analysis.Strong communication and organizational skills.Ability to manage multiple priorities and work independently during off-shift hours.High level of accountability and operational discipline.Equipment & Systems KnowledgeWarehouse Management Systems (WMS), preferably in a 3PL or customer-controlled environment.Microsoft Office Suite, particularly advanced Excel.Labor management and productivity tracking systems.RF scanners, barcode systems, and warehouse automation.ERP systems and Power BI/Tableau experience are a plus.Experience Requirements5–7 years of warehouse, distribution, or 3PL experience.3+ years of direct leadership experience managing supervisors and frontline teams.Experience managing multiple shifts or non-traditional schedules preferred.Experience in customer-driven environments with SLAs.Experience with inventory management, labor planning, productivity, and operational execution.Education RequirementsBachelor’s degree in Supply Chain, Logistics, Business Administration, or related field preferred.Equivalent combination of education and relevant experience will be considered.Certifications (Preferred)Lean or Six Sigma certification.OSHA safety training or certification.Other relevant safety or continuous improvement certifications.