3PL Fulfillment Lead - Inventory, Shipping & Ops

Gamers Guild AZ; Phoenix, Northern (AZ, KY); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health insurance

PTO up to 20 days

Sick time

Employee discounts

Company membership

Payroll advance

Gym reimbursement

Job summary

Gamers Guild in Phoenix/Tempe is seeking a 3PL Manager to own day-to-day warehouse operations for our standard 3PL service line, ensuring inventory accuracy, on-time fulfillment, and low error rates. You will lead a warehouse team, coordinate with carriers, manage inbound freight to final shipment, and partner with sales during onboarding to ensure operational readiness.

We value safety and inclusivity, offer health benefits, PTO, and employee discounts, and expect a hands-on leader with strong

Qualifications

• Three or more years managing warehouse, fulfillment, or 3PL operations.
• Experience managing hourly staff, including scheduling, training, and performance management.
• Working knowledge of inventory management systems and willingness to learn internal tools.
• Strong attention to detail, particularly around inventory accuracy and order fulfillment quality.
• Clear, direct communication style, comfortable setting expectations with staff and external clients.
• Ability to lift up to 50 pounds and stand or walk for extended periods in a warehouse environment.

Responsibilities

• Oversee daily 3PL warehouse operations including receiving, storage, pick and pack, and outbound shipping for publisher client inventory.
• Coordinate directly with USPS, UPS, and FedEx on pickup schedules, delivery issues, and carrier account management.
• Manage, schedule, and develop warehouse fulfillment staff, setting clear performance expectations and providing regular coaching.
• Owns fulfillment and its entire process from inbound freight to shipping out the last package.
• Maintain inventory accuracy through cycle counts, reconciliation, and root cause resolution when discrepancies occur.
• Own client communication for operational matters, including damage product, receiving manifests and post shipment tracking.
• Monitor and report on key fulfillment metrics such as order accuracy, on time shipping, and turnaround time, and bring forward process improvements.
• Partner with the sales and account management team during new client onboarding to confirm operational readiness before go live.
• Enforce safety and Code of Conduct standards on the warehouse floor, maintaining a workplace that is safe and inclusive for every employee.

Skills

Warehouse management

Staff management

Inventory systems

Attention to detail

Communication

Physical stamina

Tools

Inventory management software

Job description

Gamers Guild in Phoenix/Tempe is seeking a 3PL Manager to own day-to-day warehouse operations for our standard 3PL service line, ensuring inventory accuracy, on-time fulfillment, and low error rates. You will lead a warehouse team, coordinate with carriers, manage inbound freight to final shipment, and partner with sales during onboarding to ensure operational readiness.

We value safety and inclusivity, offer health benefits, PTO, and employee discounts, and expect a hands-on leader with strong