Senior 3PL Fulfillment Operations Manager

Cacheflow; Dallas (TX); On-site; USD 121,000 - 143,000; Full time

Job summary

Quince is seeking a 3PL Fulfillment Operations Manager in Dallas, TX to own end-to-end warehouse and fulfillment performance across our 3PL network, driving speed, accuracy and cost efficiency. You will build scalable processes and partnerships with carriers, vendors and internal teams.

You will lead improvements in inbound/outbound operations, monitor KPIs, and collaborate with IT and operations to optimize WMS, OMS and ERP systems, delivering actionable insights to improve the customer

Qualifications

• 7-10 years of experience managing 3PL providers in a high-volume ecommerce or retail environment.
• Strong expertise in warehouse and fulfillment operations, including inbound, outbound and inventory control.
• Deep knowledge of SLAs, KPIs and fulfillment performance metrics (e.g., shipping accuracy, on time delivery).
• Hands-on experience with WMS, OMS and ERP systems.
• Strong analytical and reporting skills (Excel, SQL or BI tools).
• Proven problem solving ability in resolving operational issues (e.g., delays, mispicks and inventory discrepancies).
• Excellent communication and relationship management skills with cross-functional teams and external partners.

Responsibilities

• Oversee daily warehouse and fulfillment operations with domestic 3PL partners, ensuring timely and accurate order processing across all channels
• Monitor, analyze and enforce SLAs and KPIs, including order accuracy, on time shipping and delivery performance
• Optimize outbound fulfillment operations, including picking, packing, carrier selection, shipping speed and cost efficiency
• Coordinate inbound logistics by partnering with suppliers, carriers and 3PLs to ensure smooth receiving, timely putaway and inventory accuracy
• Collaborate with internal inventory teams to manage stock levels, reduce stockouts and ensure accurate inventory transfers across facilities
• Identify and resolve operational issues such as delayed shipments, mispicks and damaged goods; elevate to partners when needed
• Drive continuous improvement initiatives to enhance fulfillment speed, reduce costs and improve customer experience
• Partner with IT and operations teams to optimize WMS, OMS and ERP systems, including integrations and automation efforts
• Manage relationships with carriers and vendors, including rate negotiation and performance management
• Develop reporting and analytics to track fulfillment performance, operational efficiency and cost trends; provide actionable insights
• Collaborate cross-functionally with customer service, supply chain, planning and engineering teams to proactively solve fulfillment challenges

Skills

3PL management

Warehouse operations

KPIs & SLAs

WMS/OMS/ERP

Data analysis

Problem solving

Cross-functional collaboration

Tools

WMS

OMS

ERP

Excel

SQL

Job description

Quince is seeking a 3PL Fulfillment Operations Manager in Dallas, TX to own end-to-end warehouse and fulfillment performance across our 3PL network, driving speed, accuracy and cost efficiency. You will build scalable processes and partnerships with carriers, vendors and internal teams.

You will lead improvements in inbound/outbound operations, monitor KPIs, and collaborate with IT and operations to optimize WMS, OMS and ERP systems, delivering actionable insights to improve the customer