3DEXPERIENCE Platform Support Specialist

L&T Technology Services; Cleveland (OH); On-site; USD 78,000 - 150,000; Full time

Benefits offered by this job

Paid Leave

Health Insurance

Group life insurance

Disability

401(K)

Job summary

L&T Technology Services seeks a capable IT professional to provide 3DEXPERIENCE application support in an ITAR-compliant environment. You will troubleshoot across multiple 3DX modules and work with business, development, and infrastructure teams.

Responsibilities include monitoring logs, resolving incidents, applying patches and upgrades with minimal disruption, and documenting RCA for audits. The role emphasizes data security and adherence to policy requirements.

Responsibilities

• Provide support for 3DEXPERIENCE application in an ITAR (International Traffic in Arms Regulations) compliant environment.
• Troubleshoot application, performance, and integration issues across multiple 3DX modules.
• Ensure all data access, handling, and operations comply with ITAR and corporate data security policies.
• Work closely with the business, development, and infrastructure teams to resolve incidents and service requests.
• Monitor system logs, user activity, and error trends to proactively resolve recurring issues.
• Participate in patching, version upgrades, and system maintenance with minimal disruption to operations.
• Maintain incident and resolution documentation for audits and knowledge sharing.
• Conduct root cause analysis (RCA) and implement preventive measures.

Job description

L&T Technology Services seeks a capable IT professional to provide 3DEXPERIENCE application support in an ITAR-compliant environment. You will troubleshoot across multiple 3DX modules and work with business, development, and infrastructure teams.

Responsibilities include monitoring logs, resolving incidents, applying patches and upgrades with minimal disruption, and documenting RCA for audits. The role emphasizes data security and adherence to policy requirements.