3D Printer Field Service Tech - Travel & On-Site Training

Doist; Minneapolis (MN); On-site; USD 60,000 - 90,000; Full time

Job summary

Doist is seeking a Customer Support & Technical Service specialist to troubleshoot 3D printing hardware and provide on-site diagnostics and maintenance. This role involves travel to customer locations across Minnesota and neighboring states, with a focus on delivering high-quality on-site onboarding for Premium Hardware Service customers.

The position requires professional communication, problem-solving in the field, and collaboration with Sales, Customer Success, and Sustaining Engineering

Qualifications

• Customer-facing role requiring clear communication and problem-solving.
• Ability to troubleshoot 3D printing hardware and related equipment.
• Willingness to travel to customer sites and perform on-site diagnostics and maintenance.
• Coordinate with internal teams to ensure customer issues are resolved efficiently.

Responsibilities

• Troubleshoot 3D printing hardware issues via phone and email for customers and partners.
• Perform on-site diagnostics, preventative maintenance, and break-fix repairs.
• Travel to customer locations to deliver services and onboarding.
• Document all service activities and communicate findings to Sales/CSM.

Skills

Customer service

Troubleshooting

Field service

Communication

Scheduling

Job description

Doist is seeking a Customer Support & Technical Service specialist to troubleshoot 3D printing hardware and provide on-site diagnostics and maintenance. This role involves travel to customer locations across Minnesota and neighboring states, with a focus on delivering high-quality on-site onboarding for Premium Hardware Service customers.

The position requires professional communication, problem-solving in the field, and collaboration with Sales, Customer Success, and Sustaining Engineering