365 Systems Administrator

Froehling & Robertson, Inc.; Richmond, Northern (VA, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Froehling & Robertson, Inc. (F&R) is seeking a Microsoft 365 Systems Administrator to manage Teams, Teams Phone and Exchange Online, ensuring reliable communications and secure hybrid infrastructure.

You will configure tenants, apply policies, route calls, and troubleshoot escalations. You’ll use PowerShell for administration, maintain documentation, monitor service health, and support identity services like Active Directory and Entra ID.

Qualifications

• Bachelor's degree in CS/IT or related field
• 4+ years progressive systems administration with Microsoft 365
• Experience with Teams, Teams Phone, and Exchange Online in a business environment
• PowerShell for Microsoft 365 administration
• Strong troubleshooting and communication skills

Responsibilities

• Administer Microsoft 365 tenant services and licensing
• Manage Teams policies, meetings, messaging, and federation
• Administer Teams Phone: number assignments, routing, dial plans
• Support Direct Routing, SBCs, carrier coordination
• Administer Exchange Online mailboxes and mail flow
• Support email security, archiving, and third-party services
• Use Microsoft 365 admin centers and PowerShell for admin tasks
• Monitor service health and incident response
• Maintain technical documentation and inventories
• Support identity, AD, Entra ID, DNS, and certificates affecting Microsoft 365

Skills

PowerShell

Teams Admin

Microsoft 365

Communication

Troubleshooting

Education

Bachelor's degree in CS/IT or related field

Tools

Active Directory

Microsoft Entra ID

Exchange Online

DNS

Certificates

Job description

Froehling & Robertson, Inc., (F&R)has been proudly engineering stability in the country since 1881. In addition to being one of the oldest independent testing/engineering companies, F&R is also a minority-owned business offering competitive compensation/benefits and a positive work environment designed around the philosophyof mutual respect for all! Our shared F&R/Employee values include: Safe & Healthy Work Environment, Value & Respect for F&R Employees and Clients, Trustworthiness, Technical Excellence, Continuous Improvement, and Financial Success.

We’re always on the lookout for enthusiasticindividuals who are not afraid to get their boots and hard hats a little dirty from an honest day's work.

Come be a part of this talented and dedicated team.

Who we are looking for:

The Microsoft 365 Systems Administrator manages and supports the organization's Microsoft 365 environment, with primary responsibility for Microsoft Teams, Teams Phones and Exchange Online. The position ensures reliable communications, resolves escalated issues, maintains documentation, and supports related identity, security, and hybrid infrastructure.

What you’ll be doing:

Specific duties include, but not limited to:

• Administer Microsoft 365 tenant services, user access, licensing, administrative roles, and service configuration.
• Manage Microsoft Teams policies, meetings, messaging, federation, client configuration, and user enablement.
• Administer Teams Phone, including number assignments, voice routing, dial plans, emergency calling, voicemail, resource accounts, auto attendants, call queues, and caller ID policies.
• Support Direct Routing, Session Border Controllers, carrier coordination, number porting, and call-quality troubleshooting.
• Administer Exchange Online mailboxes, groups, permissions, accepted domains, connectors, mail flow rules, transport settings, and message tracing.
• Support email security, quarantine, retention, archiving, and third-party email security services.
• Use Microsoft 365 admin centers and PowerShell for administration, reporting, troubleshooting, and bulk changes.
• Monitor service health, mail flow, call quality, and operational alerts; coordinate response to service-impacting issues.
• Provide elevated support for Teams, calling, voicemail, Outlook, and Exchange Online incidents and requests.
• Maintain technical documentation, procedures, configuration inventories, and change records.
• Support identity, Active Directory, Microsoft Entra ID, DNS, certificates, endpoints, and network dependencies affecting Microsoft 365 services.
• Participate in planned maintenance and after-hours support when critical communications services are affected.
• Other responsibilities as assigned.

What you need to have:

• Bachelor's degree in Computer Science, Information Technology, or a related field; relevant experience may be considered in lieu of a degree.
• Four or more years of progressive systems administration experience, including hands-on Microsoft 365 administration.
• Experience administering Microsoft Teams, Teams Phone, and Exchange Online in a business environment.
• Working knowledge of Direct Routing or enterprise telephony, hybrid identity, Active Directory, Microsoft Entra ID, DNS, certificates, and mail routing.
• Experience using PowerShell for Microsoft 365 administration.
• Microsoft certification related to Microsoft 365, Teams, messaging, identity, or security is preferred.
• Strong troubleshooting and analytical skills across cloud services, identity, endpoints, networks, carriers, and third-party integrations.
• Clear written and verbal communication with technical and nontechnical users.
• Ability to manage competing priorities, work independently, collaborate across teams, and respond effectively to incidents.
• Attention to detail, sound change-control practices, customer focus, and commitment to secure and supportable solutions. Excellent communication and skills (oral and written)
• Must be willing to participate in and pass F&R’s pre-employment screening including a background investigation, drug screening and driving record.

In addition to our welcoming company culture and competitive compensation packages, our employees enjoy the below benefits:

• Comprehensive group medical insurance, including health, dental, vision and life
• Opportunity for professional growth and advancement
• Paid time off
• Company–observed paid holidays
• Short and long-term disability coverage
• 401K retirement

We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, pregnancy status, marital status, military or veteran status, genetic information or any other reason protected by federal, state or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

F&R participates in the USCIS E-Verify Program to verify that all new hires are authorized to work in the United States.

EOE M/F/D/V/SO. Drug Free Workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.