Service Professional – Modern Workplace (Unified Communications) (F/M/D)

Freudenberg Group; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Freudenberg Group is seeking an IT Systems Support Specialist to provide 2nd level assistance across Identity Management, Exchange, Unified Communications, SharePoint Online, and Microsoft 365 Apps. You will work in a remote, international team and contribute to security posture, automation, and process improvements.

Requirements include 3–5 years of experience with Microsoft 365 services, ITIL familiarity, strong troubleshooting and communication skills, and the ability to work independently in

Qualifications

• Solid experience with Microsoft 365 services and administration.
• Familiarity with ITIL processes and ticketing systems
• Strong analytical and troubleshooting skills
• Good communication skills in English (written and spoken)
• Ability to work independently and in a remote and international team setup

Responsibilities

• Handle Identity Management tasks including user provisioning and role assignments.
• Provide 2nd level support for Exchange mailbox access and mail flow.
• Support Microsoft Teams, including policy configuration and call quality analysis.
• Assist with SharePoint Online permissions and site provisioning.
• Maintain M365 Apps support, licensing, and group policy configurations.
• Document solutions and contribute to knowledge base.

Skills

Microsoft 365

ITIL

Analytical skills

Troubleshooting

English language

Remote collaboration

Tools

PowerShell

Job description

Working at Freudenberg: We will wow your world!

Responsibilities:

Identity Management

• Support Active Directory and Entra ID operations including user provisioning, group management, and role assignments.

• Troubleshoot issues related to Conditional Access, Multi-Factor Authentication (MFA), and Single Sign-On (SSO).

• Assist with Microsoft Defender for Endpoint:

• Contribute to security posture improvements and reporting.

• Collaborate on implementation of Zero Trust principles and secure access strategies.

Exchange

• Provide 2nd level support for mailbox access issues, mail flow problems, and policy enforcement.

• Assist with mailbox migrations, shared mailbox configurations, and retention policies.

• Troubleshoot issues related to transport rules, connectors, and message trace.

• Support Exchange Online Protection (EOP) configurations and spam/phishing analysis.

Unified Communications

• Provide 2nd level support for Microsoft Teams, including chat, meetings, and calling functionalities.

• Troubleshoot issues with Teams clients, devices, and connectivity.

• Support Teams Phone System (e.g., Direct Routing, Calling Plans) and assist with call quality analysis.

• Help manage Teams policies and configurations via the Teams Admin Center.

SharePoint Online

• Handle permissions and access issues for SharePoint sites and document libraries.

• Support site owners with configuration, content management, and metadata setup.

• Assist with site provisioning, lifecycle management, and compliance settings.

• Troubleshoot synchronization issues with OneDrive and SharePoint.

• Assist with integrated collaboration tools (e.g., Planner, Whiteboard) and secure file sharing.

Microsoft 365 Apps

• Provide support for installation, updates, and performance issues of M365 Apps (Word, Excel, Outlook, etc.).

• Troubleshoot activation and licensing problems.

• Assist with Group Policy configurations for endpoints.

• Support compliance and security features such as retention policies, DLP, and Defender for Office 365.

Additional Responsibilities

• Handle incidents and service requests escalated from 1st level support.

• Document solutions and contribute to internal knowledge base.

• Monitor service health dashboards and generate usage/performance reports.

• Collaborate with global teams and elevate complex issues to 3rd level or vendor support.

• Participate in automation and process improvement initiatives.

Qualifications:

Exeperience : 3-5 years

Required Skills & Qualifications

• Solid experience with Microsoft 365 services and administration

• Familiarity with ITIL processes and ticketing systems

• Strong analytical and troubleshooting skills

• Good communication skills in English (written and spoken)

• Ability to work independently and in a remote and international team setup

Preferred Qualifications

• Microsoft certifications (e.g., MS-100, MS-101, AZ-104, MS-203)

• Experience with PowerShell scripting

• Knowledge of compliance and security features in M365

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.