$36/hr - Autonomous Vehicle Triage Specialist

Ami Arroyo, Inc.; Mountain View (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Ami Arroyo, Inc. is seeking an Autonomous Vehicle Triage Specialist to support daily fleet operations in Mountain View, CA.

You will triage issues reported by operators and engineers, perform initial troubleshooting, and escalate critical findings to engineering to ensure vehicles stay safely operational on the road. You will document issues with accuracy, maintain tickets, and collaborate with cross-functional teams to improve fleet reliability and prioritize fixes across hardware and software

Qualifications

• Problem-solve and diagnose issues quickly with root-cause analysis.
• Document troubleshooting steps with accuracy and clarity.
• Maintain up-to-date issue tickets and guides.
• Collaborate with teams to improve fleet reliability.

Responsibilities

• Identify and resolve operational issues in daily autonomous fleet operations.
• Review issue reports from operators and engineers.
• Perform first-level triage and troubleshooting to identify causes.
• Escalate technical issues to engineering teams and support resolutions.
• Maintain and update issue tickets, documentation, and guides.
• Track recurring issues and identify fleet performance trends.
• Provide status updates to operations teams.
• Collaborate with engineering, operations, and fleet teams to keep vehicles safe.

Skills

Problem-Solving Mindset

Technical Curiosity

Attention to Detail

Strong Communication Skills

Operational Awareness

Fleet monitoring tools

Tools

Dashboards

Job description

About The Role

Are you someone who enjoys troubleshooting technical issues, analyzing data, and keeping complex systems running smoothly? Join our client's team as an Autonomous Vehicle Triage Specialist.

Our client is a leader in software infrastructure for autonomous systems. In this role, you’ll help support daily autonomous vehicle fleet operations by triaging issues reported by vehicle operators and engineering teams.

Based onsite in Mountain View, CA, this role places you at the center of operations - identifying issues, troubleshooting problems, and escalating critical findings to engineering teams to keep vehicles safely operating on the road.

Your work will directly contribute to improving fleet reliability and helping engineering teams prioritize fixes and enhancements across both hardware and software systems.

Core Attributes

• Problem-Solving Mindset – You enjoy diagnosing issues, identifying root causes, and finding solutions quickly and effectively.
• Technical Curiosity – You're interested in how complex systems work and are comfortable learning new tools, platforms, and workflows.
• Attention to Detail – You capture accurate information when documenting issues and troubleshooting steps.
• Strong Communication Skills – You clearly communicate technical issues and observations to engineering and operations teams.
• Operational Awareness – You understand the importance of keeping systems running smoothly and prioritizing issues that affect fleet performance.

Responsibilities

• This role focuses on supporting the daily operations of an autonomous vehicle fleet by identifying and resolving operational issues.
• Receive and review issue reports from vehicle operators and engineers.
• Perform first-level triage and troubleshooting to identify potential causes of operational issues.
• Escalate technical issues to engineering teams and support resolution efforts.
• Maintain and update issue tickets, documentation, and troubleshooting guides.
• Track recurring issues and identify trends that impact fleet performance.
• Provide updates and reports on fleet status and operational issues to operations teams.
• Collaborate with engineering, operations, and fleet teams to ensure vehicles remain safe and operational on the r

Qualifications

• Experience troubleshooting technical issues, performing diagnostics, or supporting operations workflows.
• Strong organizational and data-entry skills with high attention to detail.
• Comfort working with technical systems, dashboards, or fleet monitoring tools.
• Ability to quickly learn new systems and workflows.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced operational environment and manage multiple issues simultaneously.
• Availability to work onsite in Mountain View, CA.

Preferred Qualifications

• Experience supporting autonomous vehicle operations, robotics systems, or fleet operations.
• Background in engineering, computer science, IT, or a technical field.
• Experience with programming languages or technical tools used for diagnostics or analysis.
• Previous experience working in operations centers, technical support, or incident response environments.

Schedule

Training Schedule

The first 2-3 weeks will follow a Monday-Friday, 9:00 AM - 5:30 PM schedule.

After Training, Shifts May Include

• 2:00 PM - 10:30 PM: Tuesday-Saturday or Sunday-Thursday
• 6:00 AM - 2:30 PM: Tuesday-Saturday

About Our Client

Our client develops software infrastructure that powers the next generation of autonomous systems. Their technology is used by leading companies in automotive, trucking, defense, and robotics to safely develop and deploy autonomous vehicles at scale.

By combining cutting-edge engineering with real-world testing, they are helping accelerate the future of autonomous mobility.

We embrace diversity and are proud to be an Equal Opportunity Employer. All qualified candidates are encouraged to apply and will receive consideration for employment without regard to protected status. While we are not able to sponsor visas at this time, we welcome candidates eligible to work in the United States to connect with us.