$33.01- $47.32 per hour

Waswd; Lynnwood (WA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

PERS retirement

457 plan with employer match

ROTH IRA option

Health insurance (2 plans)

Dental & Vision plans

Wellness program

Employee Assistance Program

Job summary

Alderwood Water & Wastewater District is seeking a Finance Technician to join the Administration, Technology & Finance Department. You will handle customer accounts, process payments, manage escrow inquiries, and support water/wastewater billing with accuracy and discretion.

This role involves handling calls in person at the front counter, researching accounts, setting up new accounts, refunds, collections, and posting daily payments. Strong numerical skills and clear communication are essential.

Qualifications

• Proficiency in customer service and telephone etiquette, with strong attention to detail and accuracy.
• Must handle confidential information with discretion and maintain professional communication.

Responsibilities

• Assist customers with accounts over the phone and in person at the front counter.
• Research customer accounts and payments, process payments, and manage escrow inquiries and final bills.
• Process and track permits and applications related to side sewers, meters and water use; create service orders.
• Set up new accounts, handle refunds, and manage collections; post daily payments and balance cash drawer.
• Verify meter readings and respond to service requests; communicate clearly in writing and orally.

Skills

Customer service

Telephone etiquette

Attention to detail

Numerical calculations

Confidentiality

Communication

Job description

Finance Technician

Why Alderwood Water & Wastewater District?

WATER FOR LIFE, FOREVER

The Alderwood Water & Wastewater District’s (AWWD) mission is to provide clean, reliable water and wastewater services for a healthy community . As an organization we strive to build and maintain a system that will function for the next 100 years and beyond. We protect the natural environment, conserve water resources, and provide critical services, every day. Spanning 45 square miles in southwest Snohomish County, the District is the largest special purpose water/wastewater District in the State of Washington.

The District’s strategic plan includes the following strategies: ‘serve you today’, ‘plan for tomorrow’, ‘protect our water supply’, ‘manage our information and our physical assets’, and ‘build a learning organization’. Our staff are engaged in updating the tools and methods we use to serve a growing community more efficiently and effectively.

“Planning for the long tomorrow” is AWWD's guiding principle. We consider our decisions and prioritize resources and programs based on the impact to our customers and community today and for the next 100 years and beyond.

The Opportunity: Finance Technician

Join us as AWWD's Finance Technician. This position reports to the Customer and Billing Services Supervisor as a member of the District's Administration, Technology & Finance Department and is responsible for helping us to achieve our mission, vision and values through the continual development and implementation of the District's customer service, utility billing, accounting and performing cashier work on a rotational basis.

The Finance Technician will regularly provide service over the phone and in-person at the front counter regarding customer accounts, perform research on customer accounts or payments, accept and process payments received in various ways, manage escrow inquiries and final bills, process and track permits and applications related to side sewers, meters and water use and create service orders to check for water leaks, lock and unlock meters, verify meter readings and other service requests or follow-ups.

The successful candidate will also be responsible for performing all tasks related to customer service and customer billing, setting up new accounts, refunds, collections, calculating adjustments, balance and post daily payments, balance cash drawer and reconcilement to payments.

The ideal Finance Technician is proficient in performing a variety of calculations and paying attention to detail and accuracy. Customer service techniques and telephone etiquette are important in this role. Both written and oral communication must be clear, and confidentiality must be maintained in this position.

Please see the complete job description for further details on the tasks and responsibilities for this position.

The pay range for this position, dependent upon classification (Finance Technician I or Finance Technician II), experience, and qualifications is:

• Finance Technician I – $33.01 - $44.22 per hour, with a starting pay range of $33.01 - $38.21 dependent upon experience and qualifications.
• Finance Technician II – $35.31 - $47.32 per hour, with a starting pay range of $35.31 - $40.89 dependent upon experience and qualifications.

The Alderwood Water & Wastewater District provides an array of employee benefits that we feel contribute to an overall desirable compensation package for employees. While employed with AWWD, you will participate in the Washington State PERS retirement program. We also offer a 457 deferred compensation plan with a 4% employer match (2026 adopted amount and subject to annual change), voluntary participation in a ROTH IRA plan, a medical benefit opt-out incentive paid into a Retirement Health Savings account, two options for health and welfare benefits (one plan at no cost to employees and one plan with a 6% employee premium share (2026 adopted amount and subject to annual change), dental and vision plans for full-time regular employees at no employee expense, access to EAP services, a robust Wellness program, participation in a Commute Trip Reduction program and Employee Assistance program.

For questions, clarifications, or other information please contact the HR Department [phone]. Prior to employment, a criminal history background check and reference checks will be conducted on the top candidates. The District is an Equal Opportunity Employer and maintains policies for a drug-free and smoke-free work environment.