311 Customer Service Specialist | Emergency Ops

Richmond County Sheriff's Office; Augusta, Northern (GA, KY); Hybrid; USD 27,000 - 33,000; Full time

Job summary

Richmond County Sheriff's Office is seeking a qualified individual for a high-volume call center role within the 311 team. You will receive calls, emails, and messages, resolve issues, and provide accurate information with professionalism.

The position supports 24/7 operations during emergencies and requires strong communication and multi-tasking abilities. Education required is a High School diploma or GED, with at least two years in a high-volume call center.

Qualifications

• High School diploma or GED is required.
• Two years in a high-volume call center setting is required.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Answer calls, checks emails and voicemails, accepts complaints, provides information, and resolves issues with high customer service standards.
• Support other 311 team members as needed based on expertise.
• Work extended shifts to support 24/7 operations when EOC is activated or during emergencies.

Skills

Communication skills

Interpersonal skills

Teamwork

Problem solving

Multitasking

Computer skills

Phone etiquette

Social media familiarity

Education

High School diploma or GED

Tools

CRM software

Office software

Internet research

Job description

Richmond County Sheriff's Office is seeking a qualified individual for a high-volume call center role within the 311 team. You will receive calls, emails, and messages, resolve issues, and provide accurate information with professionalism.

The position supports 24/7 operations during emergencies and requires strong communication and multi-tasking abilities. Education required is a High School diploma or GED, with at least two years in a high-volume call center.