2nd Shift Warehouse CSR — Fast-Paced Logistics Support

ODW Logistics, Inc.; Byhalia (MS); On-site; USD 38,000 - 46,000; Full time

Job summary

ODW Logistics is seeking a Warehouse Customer Service Representative on 2nd shift in Byhalia, MS. The CSR handles receiving, storing, shipping and invoicing for customer inventory and works with warehouse leadership, staff and customers to ensure accuracy and timely service.

Proficiency in Microsoft Office and AS400 WMS, plus 1–2 years of customer service preferred. The role requires effective communication, teamwork and problem-solving in a fast-paced setting with emphasis on accuracy,

Qualifications

• 1–2+ years of customer service or related experience
• Proficiency in Microsoft Office tools and data entry
• Previous experience with Warehouse Management System (AS400) preferred

Responsibilities

• Process and monitor shipping and receiving transactions and documentation (e.g. receipts, bills of lading, orders, confirmation of shipments, etc.)
• Communicate effectively with transportation, OFR, management, co-workers and customers with proper media (phone, email, face-to-face)
• Manage customer information using Warehouse Management System and Microsoft Office tools
• Monitor damaged and/or on-hold product, notify vendors and work with OFRs
• Collaborate with customer on necessary needs, including workflow organization, prompt response timeframes, long-term relationship building and working to accomplish win-win outcomes
• Research, resolve and communicate customer, inventory, order and inbounds discrepancies
• Complete daily and/or monthly customer reporting documentation
• All other duties as assigned

Skills

Customer service

Communication skills

Teamwork

Time management

Problem-solving

Adaptability

Education

High School diploma or equivalent

Tools

AS400 Warehouse Management System

Microsoft Office

Job description

ODW Logistics is seeking a Warehouse Customer Service Representative on 2nd shift in Byhalia, MS. The CSR handles receiving, storing, shipping and invoicing for customer inventory and works with warehouse leadership, staff and customers to ensure accuracy and timely service.

Proficiency in Microsoft Office and AS400 WMS, plus 1–2 years of customer service preferred. The role requires effective communication, teamwork and problem-solving in a fast-paced setting with emphasis on accuracy,