2nd Shift Veterinary Client Service Representative

Charlotte Animal Referral & Emergency; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

80-hours PTO

Company health insurance

Dental insurance

Vision insurance

401k with company match

Group term life insurance

Voluntary term life insurance

$1,500/yr Flexible Spending Account

Employee assistance program

Employee discount

$750/yr CE allowance

Uniform allowance

Referral program

Tuition reimbursement

Job summary

Charlotte Animal Referral & Emergency is seeking an experienced Client Service Representative for a fast-paced veterinary setting. Prior CSR experience is preferred, with a focus on patient and client interactions and accurate data entry into the EMR.

The position requires a calm demeanor, strong communication, and proficiency with computers. The hospital operates 24/7 with weekend and holiday coverage rotating among CSRs.

Qualifications

• High school diploma, GED or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Proficient with computers.
• Experience in customer service.
• Excellent written and verbal communication skills.
• Emotional intelligence, self and social awareness.

Responsibilities

• Greet clients and patients as they enter the hospital.
• Answer multi-line telephone.
• Check patients in as they arrive.
• Notify technicians when patients have arrived.
• Secure all documents prior to the arrival of patients for scheduled appointments.
• Scan and save documents according to protocols.
• Input patient and client information correctly into the EMR.
• Other duties as assigned.

Skills

Customer service

Calm under pressure

Communication skills

Emotional intelligence

Computer proficiency

Education

High school diploma or GED

Tools

EMR system

Job description

CARE| Charlotte Animal Referral & Emergency is a privately owned 24-hour Emergency and Specialty Referral Hospital in Charlotte, NC that offers its employees a fun company culture, supportive work environment, excellent benefits, and opportunities for growth! Board-certified specialty services offered include Cardiology, Internal Medicine, Neurology, Ophthalmology, Oncology, and Surgery.

The Position

We’re looking for an experienced Client Service Representative; veterinary CSR experience is preferred but not required.

The Schedule

We have the following schedules available:

• 11am - 9pm
• 4pm - 2am
• As a 24/7 hospital, we are open on weekends and holidays. All CSRs will be required to rotate holiday coverage.

Requirements

• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Proficient with computers.
• Experience in customer service.
• Excellent written and verbal communication skills.
• Emotional intelligence, self and social awareness

Responsibilities

• Greet clients and patients as they enter the hospital
• Answer multi-line telephone
• Check patients in as they arrive
• Notify technicians when patients have arrived
• Secure all documents prior to the arrival of patients for scheduled appointments
• Scan and save documents according to protocols
• Input patient and client information correctly into the electronic medical record
• Other duties as assigned.

Benefits

• 80-hours of PTO
• Company Health Insurance
• Dental Insurance
• Vision Insurance
• 401k with company match
• Group Term Life Insurance
• Voluntary Term Life Insurance
• $1,500/yr Flexible Spending Account
• Employee Assistance Program
• Employee Discount
• $750/yr CE Allowance
• Uniform Allowance
• Referral Program
• Tuition Reimbursement

The Location

Charlotte Animal Referral & Emergency is based in Charlotte N.C. This is a great place to live because of our restaurants, breweries, shopping and close proximity to hiking trails as well as the mountains and beach. CARE is conveniently located minutes from uptown and is easily accessible from US74.

What are your next steps?

• Our interview process consists of a phone interview, in-person interview and working interview.
• After you submit your application we will email you to schedule a phone interview.