2nd-Shift Technical Support Engineer - Data Storage

NetApp, Inc.

Wichita (KS)

On-site

USD 75,000 - 110,000

Full time

9 days ago

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Job summary

NetApp, Inc. is seeking a Technical Support Engineer for the 2nd shift on our ESeries/Grid/ONTAP Core/Data Protection team. You will diagnose, troubleshoot, repair, and debug issues across NetApp storage products while supporting customers, field staff, and support personnel.

The role can be located in RTP, NC or Wichita, KS and is a second shift position. The role emphasizes customer service, teamwork, and continuous learning of new technologies with a focus on delivering effective solutions

Qualifications

Respond to post-sales customer issues via phone/email/chat and monitor alerts.
Research customer issues and follow up with recommendations and actions.
Troubleshoot a variety of NetApp hardware/software products and environments.

Responsibilities

Respond to post sales customer support issues via multiple channels.
Monitor and respond to alerts on customer systems.
Raise support cases for alerts via Active IQ/AutoSupport or direct requests.
Research issues in a timely manner and follow up with customers on recommendations.
Technical troubleshooting of NetApp hardware/software.
Collect and analyze logs to identify root causes.
Collaborate with other engineers to resolve cases quickly.
Escalate when problems extend beyond your area of expertise.
Create knowledge base articles for reuse within the center.
Share best practices with the team and learn new technologies.