2nd Shift Security & Incident Dispatch Operator

Walden Security; Chattanooga, Northern (TN, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Walden Security is seeking a CTC Operator 1 to monitor cameras and alarms, dispatch security personnel, and assist guests and employees. The role focuses on identifying threats, coordinating responses to incidents, and maintaining detailed incident logs.

The candidate should be able to communicate effectively, handle sensitive information, and work independently or as part of a team in a fast-paced environment.

Qualifications

• Problem solving and critical thinking to identify issues and solutions.
• Strong technical aptitude with surveillance systems and security software.
• Excellent customer service skills and ability to communicate clearly.
• Ability to work with diverse teams and uphold ethical standards.

Responsibilities

• Monitor cameras and alarms using security tools and dispatch personnel as needed.
• Coordinate response to life-safety incidents with security, facilities, police, and EMS.
• Maintain daily logs and prepare incident reports for leadership.

Skills

Problem Solving

Technical Skills

Customer Service

Interpersonal Skills

Oral Communication

Written Communication

Diversity

Ethics

Organizational Skills

Job description

Walden Security is seeking a CTC Operator 1 to monitor cameras and alarms, dispatch security personnel, and assist guests and employees. The role focuses on identifying threats, coordinating responses to incidents, and maintaining detailed incident logs.

The candidate should be able to communicate effectively, handle sensitive information, and work independently or as part of a team in a fast-paced environment.