Central Technology Center - 2nd Shift Operator, Full-Time

Walden Security; Chattanooga, Northern (TN, KY); On-site; USD 32,000 - 52,000; Full time

Job summary

Walden Security is seeking a CTC Operator 1 to monitor cameras and alarms, dispatch security personnel, and assist guests and employees. The role focuses on identifying threats, coordinating responses to incidents, and maintaining detailed incident logs.

The candidate should be able to communicate effectively, handle sensitive information, and work independently or as part of a team in a fast-paced environment.

Qualifications

• Problem solving and critical thinking to identify issues and solutions.
• Strong technical aptitude with surveillance systems and security software.
• Excellent customer service skills and ability to communicate clearly.
• Ability to work with diverse teams and uphold ethical standards.

Responsibilities

• Monitor cameras and alarms using security tools and dispatch personnel as needed.
• Coordinate response to life-safety incidents with security, facilities, police, and EMS.
• Maintain daily logs and prepare incident reports for leadership.

Skills

Problem Solving

Technical Skills

Customer Service

Interpersonal Skills

Oral Communication

Written Communication

Diversity

Ethics

Organizational Skills

Job description

Summary:

Our Security Officers protect the Industrial or Commercial property of our clients against fire, vandalism, and illegal entry. Our clients range from Class-A Office Buildings, Luxury Residential Properties, Distilleries, Fortune 500 Companies, Financial Institutions, Telecommunications, Manufacturing/Industrial Factories, Hospitals, and many others. The successful candidate will be a problem solver, possess critical thinking skills, and be detail-oriented. This position is responsible for using best practices for communicating information surrounding those incidents to leadership as appropriate. The CTC Operator 1 will monitor cameras and alarms, dispatch associated calls via telephone and radio, and provide general assistance to both employees and guests.

The CTC Operator 1 is responsible for answering routine and emergency calls, monitoring alarms and video equipment including video alarms, door alarms, and duress alarms, and providing general assistance to employees, vendors, and guests.

Essential Duties and Responsibilities:

• The CTC Operator 1 is responsible for monitoring various tools to assist in identifying threats and/or risks to the organization.
• The CTC Operator 1 will coordinate response to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, CRT, facilities, police, fire, and EMS personnel as required via telephone, radio and/or software systems provided by Walden Security.
• The CTC Operator 1 maintains various records of communications and events.
• Able to manage and handle situations of a sensitive nature and maintain the company’s confidentiality and information security practices (personnel issues, investigations, public relations incidents, emergency personnel contact information, etc.).
• Conduct investigative video reviews and report findings; Assist in conducting investigations and update requestors promptly
• Properly document all reported incidents, notifying appropriate parties for information, escalation, or other business-required actions
• Ensure all systems within the CTC are functioning properly and report deficiencies as necessary.
• Coordinate the response of on-site security personnel utilizing surveillance tools equipped with intrusion detection to identify individuals in restricted areas.
• Proactively monitor developments of extreme or adverse atmospheric conditions such as hurricanes, tornadoes, floods, blizzards, severe thunderstorms, and other weather phenomena that can cause damage, disruption, or threats to life and property.
• In the event of an ongoing police or fire emergency in proximity to an asset, you will be expected to promptly collect real-time information and alert the relevant offices or employees affected.
• Maintain situational awareness during planned and unplanned civil demonstrations near assets, identifying signs of unruly behavior or clashes with external security forces using news sources and subscribed intelligence tools.
• Manage and prioritize employee security concerns through email, phone, and internal messaging platforms to ensure efficient support and resolution of requests.
• Strong understanding and troubleshooting capabilities for CCTV, Physical Access Control, and various Security Software Platforms utilized by the organization.
• Must be detail-oriented, organized with the ability to multitask in a fast-paced, deadline-oriented environment.
• Ability to analyze problems, identify causes, and implement results-oriented solutions.
• Excellent organizational and time management skills.
• Must possess strong computer skills with a high proficiency in the Microsoft workspace and an ability to find information fast.
• A professional demeanor, along with excellent customer service skills
• Ability to work independently while also being a team player.
• Excellent verbal and written communication skills in English. Fluency in other languages is a plus.
• Conduct routine alarm testing and remote audits.
• Maintain daily logs and prepare and provide reports as required.
• An analytical mindset with the ability to identify and elevate critical issues.
• Position requires sitting and screen exposure for extended periods.

Supervisory Responsibilities:

• This job has no supervisory responsibilities.
• This job is subject to the supervision of CTC Shift Supervisors

Competency

To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates invarious meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences. Educates others on the value of diversity, promotes a harassment- free environment, and builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organiz