2nd Shift Patient Access Technician

TEKsystems; Norfolk (VA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Paid time off

Job summary

TEKsystems is seeking a 2nd Shift Patient Access Technician in Norfolk, VA to support the Emergency Department. The role involves patient registration, insurance verification, revenue cycle support, and delivering high-quality customer service.

It requires handling diverse medical situations in a fast-paced environment and coordinating with clinical staff. The position is a fully onsite contract based in Norfolk with a 3pm-11:30pm or 5pm-1:30pm shift, Monday through Friday, with weekends

Qualifications

• Experience in patient access, registration, front desk, or medical administrative roles.
• Good communication and interpersonal abilities.
• Ability to work efficiently in a high-volume healthcare setting.
• Comfort discussing insurance coverage and patient financial obligations.
• Attention to detail and accurate data entry.

Responsibilities

• Register patients and collect demographic information.
• Verify insurance coverage and obtain authorizations.
• Collect copayments and explain patient financial obligations.
• Enter accurate patient information into hospital systems.
• Assist with billing inquiries and documentation.
• Obtain patient signatures on required forms.
• Serve as a liaison between patients, visitors, and clinical staff.
• Provide excellent customer service while maintaining accuracy and efficiency.
• Support registration needs across multiple departments as needed.

Skills

Patient access experience

Communication skills

High-volume environment

Insurance discussion

Data entry accuracy

Job description

2nd Shift Patient Access Technician

Location: Norfolk

Shift: 3pm-11:30pm or 5pm-1:30pm

Schedule: Monday - Friday with Weekends Required ( 40 hour work weeks)

Position Overview

We are seeking Patient Access Technicians to support the Emergency Department. This role serves as the first point of contact for patients and plays a critical role in patient registration, insurance verification, revenue cycle support, and customer service. Candidates must be comfortable working in a fast-paced healthcare setting and interacting with patients experiencing a wide range of medical conditions, including trauma, behavioral health, and emergency situations.

Responsibilities

• Register patients and collect demographic information
• Verify insurance coverage and obtain authorizations
• Collect copayments and explain patient financial obligations
• Enter accurate patient information into hospital systems
• Assist with billing inquiries and documentation
• Obtain patient signatures on required forms
• Serve as a liaison between patients, visitors, and clinical staff
• Provide exceptional customer service while maintaining accuracy and efficiency
• Support registration needs across multiple departments as operational needs require

Qualifications

• Previous patient access, registration, front desk, or medical administrative experience
• Strong communication and interpersonal skills
• Ability to work efficiently in a high-volume environment
• Comfortable discussing insurance and payment collections with patients
• Strong attention to detail and data-entry accuracy

Job Type & Location

This is a Contract position based out of Norfolk, VA.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Norfolk,VA.

Application Deadline

This position is anticipated to close on Aug 3, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.