2nd Shift Outbound Team Leader

Clark Associates; Savannah (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Clark Associates in Savannah, GA is seeking an Outbound Team Lead to own our outbound procedures and product knowledge. You will lead a team, communicate expectations, and model our culture to drive engagement and daily goal attainment.

The role requires coordinating with shift managers and leadership to monitor performance, adjust staffing, and maintain accuracy in outbound shipments. This position is on-site in Savannah, GA.

Qualifications

• Leadership responsibilities within outbound operations.
• Ability to communicate expectations and provide feedback on performance.
• Ability to identify trends in team performance using outbound metrics.
• Proficiency in aligning team efforts with company policies and warehouse procedures.
• Willingness to cross-train and flex to other roles as needed.

Responsibilities

• Oversee daily outbound operations to ensure productivity, accuracy, and quality.
• Lead daily team briefings to set expectations and task assignments.
• Provide weekly/monthly performance scorecards and coaching.
• Collaborate with leadership to adjust workloads based on labor availability.
• Cross-train team members and support other departments as needed.

Job description

Job Summary

The Outbound Team Lead maintains in-depth knowledge of our products and Outbound procedures and stays in regular contact with the shift manager and peers in each department to meet daily goals.This position identifies operating issues and takes corrective action as needed; this includes receiving and providing clear directions and serving as a role model of our culture to effectively communicate with employees and drive engagement.

Responsibilities

To perform this job successfully, an individual must be able to perform the duties below to a high standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leadership

• Assist leadership in overseeing daily operations in the department to ensure a high level of productivity and quality while achieving operating goals; promote team adherence to Company policies and procedures
• Work closely with leadership to monitor and provide consistent feedback to employees on individual and team performance on a daily, weekly, and monthly basis
• In collaboration with leadership, conduct daily team meetings to update employees on work expectations, task assignments, best practices and operating expectations
• Clearly communicate team goals, resolve problems as they arise, and answer any related questions
• Assist with developing a cross-trained team that can flex into other departments or jobs as needed
• Maintain a high level of communication with Outbound teams and management daily; partner with other team leads to flex hours where necessary
• Ensure that employees are consistently informed of their performance and progress
• Serve as a resource for all employees regarding job tasks, company policies and procedures and warehouse initiatives
• Report personnel issues to the department leadership to enable timely resolutions

Process

• Aid management in ensuring that our teams work towards satisfying customers through picking, prepping and completing outbound shipments efficiently, with a focus on accuracy and quality
• Manage the department's workflow daily, working with leadership to adjust to labor availability as needed.
• Work to identify trends in team performance, using outbound metrics to train individuals on the team and assess areas of weakness or strength
• Provide scorecards to individuals weekly and monthly to advise them on their overall performance
• Work closely with team members and leadership to meet daily, weekly, and monthly departmental goals?
• Abide by all company and warehouse policies
• Flex into other positions and departments and undertake additional duties as necessary to support the overall operation?