2nd Shift Outbound Team Leader

Webstaurantstore

Savannah (GA)

On-site

USD 60,000 - 80,000

Full time

2 days ago

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Benefits offered by this job

Medical

Vision

Dental

PTO

401(k) matching

Bonus Opportunities

Job summary

Webstaurantstore is seeking an Outbound Team Lead in Savannah, GA to maintain product knowledge and outbound procedures while coordinating with shift managers and peers across departments. The role identifies issues, provides clear directions, and models company culture to drive engagement.

The position emphasizes leadership, process optimization, and communication to ensure daily goals are met with accuracy and high quality in outbound shipments.

Qualifications

Experience leading outbound or fulfillment teams preferred.
Strong analytical and problem-solving skills.
Excellent verbal and written communication abilities.

Responsibilities

Lead daily outbound operations ensuring accuracy and timeliness.
Communicate goals and expectations to the team.
Monitor performance metrics and provide feedback.
Collaborate with leadership to optimize staffing and processes.
Assist with cross-training across departments.

Skills

Analytical thinking

Communication skills

Multi-tasking

Emotional intelligence

Customer service mindset

Tools

MS Office

Outlook

Excel

Word

PowerPoint

Job description

Job Summary

The Outbound Team Lead maintains in-depth knowledge of our products and Outbound procedures and stays in regular contact with the shift manager and peers in each department to meet daily goals. This position identifies operating issues and takes corrective action as needed; this includes receiving and providing clear directions and serving as a role model of our culture to effectively communicate with employees and drive engagement.

Job Summary

Responsibilities

To perform this job successfully, an individual must be able to perform the duties below to a high standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leadership

Assist leadership in overseeing daily operations in the department to ensure a high level of productivity and quality while achieving operating goals; promote team adherence to Company policies and procedures
Work closely with leadership to monitor and provide consistent feedback to employees on individual and team performance on a daily, weekly, and monthly basis
In collaboration with leadership, conduct daily team meetings to update employees on work expectations, task assignments, best practices and operating expectations
Clearly communicate team goals, resolve problems as they arise, and answer any related questions
Assist with developing a cross-trained team that can flex into other departments or jobs as needed
Maintain a high level of communication with Outbound teams and management daily; partner with other team leads to flex hours where necessary
Ensure that employees are consistently informed of their performance and progress
Serve as a resource for all employees regarding job tasks, company policies and procedures and warehouse initiatives
Report personnel issues to the department leadership to enable timely resolutions

Process

Aid management in ensuring that our teams work towards satisfying customers through picking, prepping and completing outbound shipments efficiently, with a focus on accuracy and quality
Manage the department's workflow daily, working with leadership to adjust to labor availability as needed.
Work to identify trends in team performance, using outbound metrics to train individuals on the team and assess areas of weakness or strength
Provide scorecards to individuals weekly and monthly to advise them on their overall performance
Work closely with team members and leadership to meet daily, weekly, and monthly departmental goals?
Abide by all company and warehouse policies
Flex into other positions and departments and undertake additional duties as necessary to support the overall operation?

Physical Requirements

Work is performed while standing and/or walking, up to and including 12 hours/day.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires regular bending, squatting, crawling, climbing, and reaching.
Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75lbs.

Experience

Minimum of 1 year of relevant experience in a distribution environment; shipping experience preferred but not required

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
Strong analytical and problem-solving skills required
Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
Customer service-oriented attitude with a demonstrated desire to exceed expectations

Company Overview

The foodservice professional's premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

Benefits