2nd Shift Outbound Team Lead

Clark Associates; Cumberland (MD); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as an Outbound Team Lead, where you'll empower a dynamic team in a fast-paced distribution environment. This role is essential for ensuring the timely and efficient handling of products while fostering a culture of communication and engagement. You'll oversee daily operations, provide feedback, and develop a cross-trained team ready to adapt to changing business needs. If you're passionate about leadership and operational excellence, this opportunity is perfect for you. Be part of a team that values efficiency and teamwork in a supportive atmosphere, where your contributions will directly impact success.

Qualifications

• 1+ years of experience in a distribution environment preferred.
• High school diploma or GED required.

Responsibilities

• Ensure timely picking, packing, and shipping of products.
• Oversee daily operations to meet productivity and quality goals.
• Conduct team meetings to communicate expectations and updates.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Customer Service Orientation

Education

High School Diploma or GED

Relevant Experience in Distribution

Tools

MS Office (Outlook, Word, Excel, PowerPoint)

Job description

The foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

The Outbound Team Lead maintains in-depth knowledge of our products and Outbound procedures and stays in regular contact with the shift manager and peers in each department to meet daily goals.This position identifies operating issues and takes corrective action as needed; this includes receiving and providing clear directions, as well as serving as a role model of our culture to effectively communicate with employees and drive engagement.

ESSENTIAL DUTIES & RESPONSIBILITIES

· Ensure that all product / orders are picked, packed, and/or shipped in a timely manner; utilize the error log to document issues and track accountability

· Oversee daily operations in the department to ensure a high level of productivity and quality while achieving operating goals; promote team adherence to Company policies and procedures

· Monitor and provide consistent feedback to employees on individual and team performance on a daily, weekly, and monthly basis

· Conduct daily team meetings to update employees on work expectations, task assignments, best practices and operating expectations

· Clearly communicate team goals, resolve problems as they arise, and answer any related questions

· Develop a cross-trained team that can flex into other departments or jobs as needed

· Maintain a high level of communication with Outbound teams and management on a daily basis; partner with other team leads to flex hours where necessary

· Other duties as assigned

EDUCATION and/or EXPERIENCE

• Minimum of 1 year of relevant experience in a distribution environment; receiving and/or inventory experience preferred
• High school diploma or GED, or equivalent combination of education and experience

KNOWLEDGE, SKILLS, & ABILITIES

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
• Strong analytical and problem-solving skills required
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
• Customer service-oriented attitude with a demonstrated desire to exceed expectations

PHYSICAL DEMANDS

· Work is performed while standing and/or walking, up to and including 10 hours/day

· Requires the ability to communicate effectively using speech, vision, and hearing

· Requires the regular use of hands for simple grasping and fine manipulations

· Requires regular bending, squatting, crawling, climbing, and reaching

· Requires the ability to regularly lift / carry 50-75lbs. and push / pull up to 150lbs.

WORK ENVIRONMENT

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases.The noise level in the work environment is usually moderate. The passage of employees through the work area is average and normal.