853 - Inbound Team Leader

Clark Associates; Dayton (NV); On-site; USD 70,000 - 90,000; Full time

Job summary

Clark Associates in the United States seeks an Inbound Team Lead to maintain expertise in products and procedures, guiding the shift manager and peers to meet daily goals. The role emphasizes clear communication, culture, and engagement across departments.

The incumbent will address operating issues, supervise daily workflows, and coordinate with leadership to optimize staffing and ensure accuracy in inbound processes and policies.

Responsibilities

• Assist leadership in overseeing daily operations in the department to ensure productivity and quality while achieving operating goals.
• Promote team adherence to Company policies and procedures and provide regular feedback to employees.
• Conduct daily team meetings to communicate work expectations, task assignments and best practices.
• Clearly communicate team goals and resolve problems as they arise.
• Assist with developing a cross-trained team that can flex into other departments or jobs as needed.
• Maintain communication with inbound teams and management to adjust hours and support peak periods.
• Serve as a resource for employees regarding tasks, policies and warehouse initiatives.
• Report personnel issues to department leadership for timely resolutions.
• Ensure inbound purchase orders are accurate and logged correctly; maintain an inbound error log.

Job description

Job Summary

The Inbound Team Lead maintains in-depth knowledge of our products and operating procedures and stays in regular contact with the shift manager and peers in each department to meet daily goals. This position identifies operating issues and takes corrective action as needed, including receiving and providing clear directions and serving as a role model of our culture to communicate effectively with employees and drive engagement.

Responsibilities

To perform this job successfully, an individual must be able to perform the duties below to a high standard. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Leadership

• Assist leadership in overseeing daily operations in the department to ensure a high level of productivity and quality while achieving operating goals; promote team adherence to Company policies and procedures
• Work closely with leadership to monitor and provide consistent feedback to employees on individual and team performance on a daily, weekly, and monthly basis
• In collaboration with leadership, conduct daily team meetings to update employees on work expectations, task assignments, best practices, and operating expectations
• Clearly communicate team goals, resolve problems as they arise, and answer any related questions
• Assist with developing a cross-trained team that can flex into other departments or jobs as needed
• Maintain a high level of communication with Inbound teams and management daily; partner with other team leads to flex hours where necessary
• Serve as a resource for all employees regarding job tasks, company policies and procedures, and warehouse initiatives
• Report personnel issues to the department leadership to enable timely resolutions

Process

• Ensure a high level of accuracy on inbound purchase orders and verify that they are received in our internal system correctly; maintain the inbound error log to track and ensure accountability
• Resolve any PO issues that may arise, verifying overages and shortages prior to receipt closure
• Organize the dock based on available space, directing drivers to where and when they can be unloaded
• Manage the department's daily workflow and work with leadership to adjust staffing levels as needed.
• Conduct inspections within the inbound department to ensure a high degree of accuracy and quality
• Identify roadblocks/challenges that the team communicates and work internally and with other departments to remove them
• Work closely with team members and leadership to meet daily, weekly, and monthly departmental goals
• Abide by all company and warehouse policies
• Flex into other positions and departments and undertake additional duties as necessary to support the overall operation