Evening Facilities Supervisor: Quality & Client Success

City Wide Facility Solutions; Forest View (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Healthcare

Dental

401k match

PTO

Quarterly events

Retention bonus

Job summary

City Wide Facility Solutions is seeking a 2nd Shift Facilities Supervisor to oversee quality control across general operations and collaborate with Independent Contractors to meet client expectations. The role emphasizes independent work and teamwork to ensure service standards in diverse facilities, including industrial, office, medical and retail spaces.

Ideal candidates will have leadership experience, strong planning and communication skills, and a commitment to continuous process

Qualifications

• High school diploma required or equivalent experience in commercial janitorial services industry.
• Three years of prior management experience leading a multi-location team.
• Strong planning, organization skills, and attention to detail.
• Excellent communication and interpersonal skills.
• Must be innovative and strive for continuous process improvement.
• MS Office and Internet skills required.

Responsibilities

• Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
• Other duties as necessary.

Skills

Planning & organization

Communication & interpersonal

Leadership/Management

Education

High school diploma or equivalent

Tools

MS Office

Internet skills

Job description

City Wide Facility Solutions is seeking a 2nd Shift Facilities Supervisor to oversee quality control across general operations and collaborate with Independent Contractors to meet client expectations. The role emphasizes independent work and teamwork to ensure service standards in diverse facilities, including industrial, office, medical and retail spaces.

Ideal candidates will have leadership experience, strong planning and communication skills, and a commitment to continuous process