2nd Shift IT Support Lead — Lead Tech Team & Resolve Issues

KB Search Team, LLC; Fort Wayne (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

KB Search Team, LLC in Fort Wayne, IN is seeking a 2nd Shift IT Support Lead to oversee the second shift team and deliver top-tier technical support for public safety operations. The role emphasizes leadership, customer service, and efficient problem solving.

Qualifications include a bachelor’s degree in IT or related field, 2+ years in customer service with supervisory experience being a plus, and proficiency with Windows, Linux, and networking. Local candidates who can commute are preferred.

Qualifications

• Bachelor’s degree in IT or related field (preferred).
• At least 2 years in customer service; supervisory experience is a big plus.
• Proficiency with Windows, Linux, and networking.
• Strong ability to convey technical concepts to a non-technical audience.
• Valid driver’s license; willingness to participate in on-call rotations; drug-free workplace.

Responsibilities

• Deliver Top-Tier Support: Be the go-to expert for customer inquiries, providing timely and effective technical assistance.
• Inspire and Lead: Train and mentor second shift technicians to achieve their fullest potential.
• Drive Innovation: Identify workflow improvements and recommend tools to enhance efficiency and effectiveness.
• Own Escalations: Serve as the escalation point for complex issues, ensuring quick and thorough resolutions.
• Collaborate: Build strong relationships with internal teams and stakeholders to streamline processes.
• Analyze and Solve: Review logs and reports to identify patterns, provide insights, and drive resolutions.
• Manage Tickets: Oversee trouble tickets, ensuring clear communication and timely resolutions from start to finish.

Skills

Windows

Linux

Networking

Education

Bachelor’s degree in IT or related field

Job description

KB Search Team, LLC in Fort Wayne, IN is seeking a 2nd Shift IT Support Lead to oversee the second shift team and deliver top-tier technical support for public safety operations. The role emphasizes leadership, customer service, and efficient problem solving.

Qualifications include a bachelor’s degree in IT or related field, 2+ years in customer service with supervisory experience being a plus, and proficiency with Windows, Linux, and networking. Local candidates who can commute are preferred.