2Nd Shift Guest Services Representative

Fairfield Inn & Suites Newport Cincinnati; Newport (KY); On-site; USD 19,286 - 20,664; Full time

Job summary

A hospitality company in Newport, KY is seeking a Guest Services Representative for the 2nd shift. This full-time position involves welcoming guests, addressing inquiries, making restaurant recommendations, and managing reservations. Candidates must possess excellent customer service and problem-solving skills, be detail-oriented, and capable of standing for long periods. Compensation ranges from $14 to $15 hourly, and training is available for the right candidate.

Qualifications

• Excellent customer service skills are essential.
• Must be able to handle multiple tasks effectively.
• Attention to detail is crucial in this role.

Responsibilities

• Check guests in and out of their rooms.
• Answer any questions guests have regarding their stay.
• Make recommendations for local activities and restaurants.

Skills

Customer service skills

Problem-solving skills

Interpersonal abilities

Organizational skills

Time-management skills

Detail-oriented

Computer and typing skills

Job description

Overview

A Guest Services Representative for the 2nd shift in Newport, KY, US is accountable for welcoming and bidding farewell to guests as part of the hotel's commitment to providing exceptional guest experiences and ensuring financial success.

Responsibilities

• Check guests in and out of their rooms
• Answer any questions guests have
• Make recommendations for activities and restaurants
• Store any luggage guests have
• Answer the phone and direct the call
• Take reservations on the phone
• Arrange transportation for guests
• Maintain a record of guests who have checked in and out
• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast‑paced environment

Qualifications

• Excellent customer service skills
• Problem‑solving skills
• Amusing interpersonal abilities
• Top‑of‑the‑line organizational skills
• Ability to handle multiple tasks at once
• Time‑management skills
• Incredibly detail‑oriented
• Computer and typing skills
• Must be able to stand on your feet for 8 hours during a typical shift
• Must be able to work weekends and holidays

Shift & Compensation

We have a 2nd shift (3 pm-11 pm) Full‑time position available. Compensation: $14 - $15 hourly.

Fosse training is preferred, but not required. We are willing to train the right candidate. Please only apply if you meet each of these criteria.