2nd-Shift Front Office Supervisor - Flexible Scheduling

Sleep Inn & Suites - Lancaster, WI; Lancaster (WI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) with company match

Flexible scheduling

Paid Time Off

Medical, dental, and vision insurance

Travel discounts

Job summary

Sleep Inn & Suites - Lancaster, WI is looking for a 2nd Shift Front Office Supervisor to enhance guest satisfaction and lead the guest service team. If you have prior hospitality experience and can manage tasks with attention to detail, this role might be for you.

You will assist the General Manager, handle guest inquiries, train team members, and ensure exceptional service. Candidates should possess a high school diploma, with a degree in hospitality preferred, and a minimum of 2 years in a relevant role.

This position offers benefits including 401(k) eligibility, flexible scheduling, and paid time off.

Qualifications

• Minimum of 2 years in a front office or guest service role.
• At least 1 year in a supervisory or leadership position.
• Ability to stand for long periods and lift up to 25 pounds.

Responsibilities

• Assisting the General Manager with front office schedules and training plans.
• Handling guest inquiries, complaints, and reservations.
• Coordinating coverage and communicating with other departments.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Leadership

Proficiency in front desk software

Education

High school diploma or equivalent

Degree in hospitality management or related field (preferred)

Tools

SkyTouch or Choice Advantage

Microsoft Office Suite

Job description

Sleep Inn & Suites - Lancaster, WI is looking for a 2nd Shift Front Office Supervisor to enhance guest satisfaction and lead the guest service team. If you have prior hospitality experience and can manage tasks with attention to detail, this role might be for you.

You will assist the General Manager, handle guest inquiries, train team members, and ensure exceptional service. Candidates should possess a high school diploma, with a degree in hospitality preferred, and a minimum of 2 years in a relevant role.

This position offers benefits including 401(k) eligibility, flexible scheduling, and paid time off.