2nd Shift CSR — Warehouse & Customer Care Pro

Vertical Cold Storage Llc; Pooler (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health and welfare benefits

401k match

PTO

Referral bonus

Job summary

Vertical Cold Storage Llc is seeking a Customer Service Representative for the Pooler, GA area. This 2nd shift, full-time clerical/office role focuses on customer satisfaction and accurate processing of orders within established procedures.

The job requires 2-3 years of customer service or warehouse office experience, strong communication in English, and problem-solving abilities. The company offers a competitive wage and a benefits package including health, 401k match, PTO, and referral bonuses.

Qualifications

• High school diploma or its equivalent.
• 2-3 years customer service or warehouse office experience.
• Prior warehouse/distribution experience preferred.
• Problem solving abilities.
• Excellent communication skills with ability to read and write English.

Responsibilities

• Act as liaison between the warehouse and the customer. Maintain excellent working relationship with customers by responding to inquiries, processing orders and handling complaints promptly and courteously.
• Check drivers in/out and coordinate with dock operations. Notify warehouse of arrival and schedule.
• Ensure receipts for product are accurately entered in the system and aligned with customer instructions.
• Finalize receipts to confirm counts and ensure proper product location in system.
• Validate orders are entered accurately per processes and communicated to warehouse staff.
• Ensure product is allocated to orders per customer instructions and shipped from the WMS.
• Bill customers in a timely fashion based on tariff rates and negotiated rates.
• Resolve issues by clarifying, determining solutions, and ensuring resolution.
• Prepare reports by collecting, analyzing, summarizing, and distributing information per procedures.
• Operate multiple phone lines to provide prompt, courteous responses.
• Maintain inter- and intra-departmental workflow with cooperation.
• Maintain a safe working environment by following rules and regulations.
• Support management duties to assist facility operations.

Skills

Customer service experience

Communication skills

English proficiency

Education

High school diploma or equivalent

Job description

Vertical Cold Storage Llc is seeking a Customer Service Representative for the Pooler, GA area. This 2nd shift, full-time clerical/office role focuses on customer satisfaction and accurate processing of orders within established procedures.

The job requires 2-3 years of customer service or warehouse office experience, strong communication in English, and problem-solving abilities. The company offers a competitive wage and a benefits package including health, 401k match, PTO, and referral bonuses.