2nd Shift CSR

Vertical Cold Storage Llc; Pooler (GA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health and welfare benefits

401k match

PTO

Referral bonus

Job summary

Vertical Cold Storage Llc is seeking a Customer Service Representative for the Pooler, GA area. This 2nd shift, full-time clerical/office role focuses on customer satisfaction and accurate processing of orders within established procedures.

The job requires 2-3 years of customer service or warehouse office experience, strong communication in English, and problem-solving abilities. The company offers a competitive wage and a benefits package including health, 401k match, PTO, and referral bonuses.

Qualifications

• High school diploma or its equivalent.
• 2-3 years customer service or warehouse office experience.
• Prior warehouse/distribution experience preferred.
• Problem solving abilities.
• Excellent communication skills with ability to read and write English.

Responsibilities

• Act as liaison between the warehouse and the customer. Maintain excellent working relationship with customers by responding to inquiries, processing orders and handling complaints promptly and courteously.
• Check drivers in/out and coordinate with dock operations. Notify warehouse of arrival and schedule.
• Ensure receipts for product are accurately entered in the system and aligned with customer instructions.
• Finalize receipts to confirm counts and ensure proper product location in system.
• Validate orders are entered accurately per processes and communicated to warehouse staff.
• Ensure product is allocated to orders per customer instructions and shipped from the WMS.
• Bill customers in a timely fashion based on tariff rates and negotiated rates.
• Resolve issues by clarifying, determining solutions, and ensuring resolution.
• Prepare reports by collecting, analyzing, summarizing, and distributing information per procedures.
• Operate multiple phone lines to provide prompt, courteous responses.
• Maintain inter- and intra-departmental workflow with cooperation.
• Maintain a safe working environment by following rules and regulations.
• Support management duties to assist facility operations.

Skills

Customer service experience

Communication skills

English proficiency

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

2nd Shift CSR

Pooler CSR Clerical &Office Mgr Full Time Clerical Pooler, GA, US

Are you an experienced customer service professional, then Vertical Cold Storage is looking for you to join our team as a Customer Service Representative!

Vertical Cold Storage is a leader in our industry, as well as an employer of choice because not only do we offer a competitive wage, but we offer a competitive benefits package that includes health and welfare benefits, 401k match, PTO, referral bonus and more.

Why Vertical Cold Storage needs you:

We need you to be responsible for customer satisfaction of assigned account activity ensuring transactions are processed accurately, timely, and within the Vertical Cold Storage established processes and procedures.

Essential Duties and Responsibilities:

• Act as liaison between the warehouse and the customer. Maintain excellent working relationship with customers by responding to all inquiries, processing orders and handling complaints in a prompt, courteous and effective manner. Report any customer feedback to management including any sign of dissatisfaction.
• Check drivers in/out and assign door in coordination with dock operation. Notify warehouse of arrival and schedule.
• Ensure receipts for product are accurately entered in system following Vertical Cold Storage processes and procedures and customer instructions.
• Finalize receipts to confirm counts match or discrepancy are verified and documented and product is accurately located in system.
• Validate orders are accurately entered in accordance with Vertical Cold Storage processes and procedures as well as customer instructions and effectively communicated to warehouse staff and all affected personnel.
• Ensure product is allocated to orders in line with customer’s instructions and have been properly processed and shipped from WMS system.
• Follow Vertical Cold Storage procedures ensuring customer is accurately billed for service in a timely fashion based on Vertical Cold Storage established tariff rates and any negotiated rates in effect for the customer.
• Resolve problems by clarifying and determining issues, selecting and explaining the best solution to resolve issues, expediting correction or adjustment, and follow up to ensure resolution.
• Prepare reports by collecting, analyzing, summarizing, and distributing information per customer and/or Vertical Cold Storage procedures.
• Operate multiple phone line system ensuring expedient and courteous response.
• Maintain inter and intra-departmental workflow by fostering a spirit of cooperation.
• Maintain a safe working environment by following safety rules and regulations.
• Support assigned duties of management to assist in the business of the facility

Job Qualifications - Education and Experience:

• High school diploma or its equivalent
• 2-3 years customer service or warehouse office experience
• Prior warehouse/distribution experience preferred
• Problem solving abilities
• Excellent communication skills with ability to read and write English

Physical Requirements:

• Ability to sit for extended periods of time
• Frequently required to bend, twist, use hands to finger, reach with hands and arms.