2nd Shift Concierge

Resort Lifestyle Communities; Portland, Northern (ME, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Pay-on-demand pay availability

Benefits stipend program

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

HSA / FSA / LSA

401(k) with employer match

Paid Time Off

Job summary

Resort Lifestyle Communities seeks a 2ndShift Concierge at Sable Lodge Retirement Community in South Portland, ME. You’ll be the welcoming face, greet residents and guests, answer calls, and provide hands-on support across operations.

The role requires 21+ with a valid license, HS diploma or GED, and strong customer service skills. Expected shifts are Thursday through Monday, 3:00pm–11:30pm, with opportunities to assist in various areas.

Qualifications

• Must be 21+ with valid driver's license and clean driving record.
• High school diploma or GED.
• Strong problem-solving, organizational and multitasking skills.
• Previous customer service experience with professional appearance and communication.
• Adaptable and flexible to shifting priorities.
• Team-oriented with proactive approach and attention to detail.
• Knowledge of local community preferred.
• Intermediate proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to communicate in English with residents, guests, and staff.
• Alcohol service requirements and food handler permits within two weeks of hire.

Responsibilities

• Create a positive first impression by valet parking residents and visitors.
• Deliver outstanding customer service by greeting residents, families, and visitors and answering calls.
• Respond promptly to emergencies and monitor resident call systems.
• Oversee building safety systems and assist during emergencies.
• Handle administrative tasks such as scheduling transportation and maintaining records.
• Assist with room service requests, dining coverage, event setup, and alcohol service.
• Maintain cleanliness and security of common areas and exterior doors.
• Welcome new residents and guide orientation.
• Manage office supplies, documents, and menus; perform clerical duties as assigned.

Skills

Valet parking

Customer service

Communication

Interpersonal skills

Problem solving

Organizational skills

Multitasking

Teamwork

English proficiency

Education

High school diploma / GED

Tools

Microsoft Office

Job description

As the 2ndShift Concierge,you’llbe the welcoming face of our community,the first to greet residents, families, and guests, and the first to answer the phone. This role is dynamic and hands-on;whileyou’llserve as the point of contact at the front desk,you’llalso beon your feet providing support wherever is needed.

WhatWe’reLooking For

• At least 21 years old with a valid driver’s license and clean drivingrecord;able to valet park vehicles safely.
• Able to work Thursday-Monday3:00pm to 11:30pm.
• High school diploma or equivalent (GED).
• Strong problem-solving, organizational, and multitasking skills in a fast-paced environment.
• Previouscustomer service experience, professional appearance, excellentcommunicationand interpersonal skills.
• Adaptable and flexible to shifting priorities; willing toassistin various areas.
• Team-oriented with a proactive approach and attention to detail; reliable in completing tasks accurately and on time.
• Knowledge of the local community,preferred.
• Intermediateproficiencyin Microsoft Office (Outlook, Word, Excel).
• Ability to communicate effectively in English with residents, guests, and staff.
• Must meet local alcohol service requirements and obtain food handler permits within two(2)weeks of hire.

Key Responsibilities

• Create a positive first impressionby performing valet parking services for residents and visitors.
• Deliver outstanding customer serviceby greeting residents, families, and visitors, answering calls, andanticipatingthe needs of residents, guests, and vendors.
• Respond promptly to emergencies,monitorresident call systems, and contact emergency services when necessary.
• Oversee building safety systems,including firealarms;follow emergency procedures andassistresidents during fires or severe weather.
• Handle administrative taskssuch as scheduling transportation,maintainingaccuraterecords, coordinating guest suite reservations, and ensuring suites meet RLC standards.
• Support community operationsbyassistingwith room service requests, dining room coverage during peak times, event setup, and responsible alcohol service.
• Maintain cleanlinessincommon areasand ensure building security by locking and unlocking exterior doors at designated times.
• Welcome new residentsand guide them through the orientation process for a smooth transition into the community.
• Manage office supplies,resident documents, and menus; perform clerical duties as assigned.

Benefits for Full-Time Employees

• Competitive compensationand benefits
• Accessyourpayanytime
• $341 benefit stipend per pay period to apply toward:
  • Health, Dental, Vision
  • Life Insurance
  • Short- & Long-Term Disability
  • HSA, FSA, LSA
  • Accident & Hospital Indemnity
  • Legal & Identity Theft Protection
• Paid Time Off
• 401(k) with employer match

Why RLC?

• Fast-growing, family-owned company with 60+ independent senior living communities nationwide
• Supportive leadership in a beautiful, resort-style environment
• A purpose-driven role where you make a difference every day

Ready toSupportwithHeart?

Bring yourservantheart to a place that feels like family.

EOE/ADA

BESbswy
Sable Lodge Retirement Community

74 Running Hill Road
South Portland, ME 04106