2nd Shift Concierge

Resort Lifestyle Communities; Marlborough (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Pay anytime access to earnings

Benefit stipend per pay period for: H,

Job summary

Resort Lifestyle Communities is seeking a 2nd Shift Concierge to greet residents, families, and guests at the front desk. You will be on your feet, providing support across areas and serving as the first contact by phone and in person.

The role requires strong customer service, excellent communication, and the ability to multitask in a fast-paced environment. Night hours Thursday–Monday, with local service responsibilities and safety duties included.

Qualifications

• At least 21 years old with a valid driver’s license and clean driving record.
• Able to valet park vehicles safely and provide courteous service.
• High school diploma or GED required.
• Strong problem-solving, organizational, and multitasking skills.
• Previous customer service experience and professional appearance.
• English communication and interpersonal abilities are essential.
• Willing to assist in various areas and adapt to priorities.
• Knowledge of local community preferred; basic MS Office skills required.
• Must meet local alcohol service requirements and obtain food handler permits within two weeks.

Responsibilities

• Create a positive first impression by valet parking residents and visitors.
• Deliver outstanding customer service by greeting residents and visitors and answering calls.
• Respond promptly to emergencies and monitor call systems; contact authorities when needed.
• Oversee building safety systems and assist residents during emergencies.
• Handle administrative tasks such as scheduling transportation and maintaining records.
• Support community operations with room service, dining coverage, and event setup.
• Maintain cleanliness and secure doors at designated times.
• Welcome new residents and guide them through orientation.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Organizational skills

Team oriented

Attention to detail

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Join Our Mission

At Resort Lifestyle Communities (RLC), serving seniorsisn’tjust ajob,it’sa calling. When you join our team, you become part of a close-knit, servant-hearted community guided by our Core Values:Respect, Honesty, Kindness & Compassion, and Service Excellence. Together, we work toward four essential goals that guide our success:

• Happy Employees
• Happy Residents
• Full Occupancy
• On-Budget Operations

About the Role

As the 2ndShift Concierge,you’llbe the welcoming face of our community,the first to greet residents, families, and guests, and the first to answer the phone. This role is dynamic and hands-on;whileyou’llserve as the point of contact at the front desk,you’llalso beon your feet providing support wherever is needed.

WhatWe’reLooking For

• At least 21 years old with a valid driver’s license and clean drivingrecord;able to valet park vehicles safely.
• Able to work Thursday-Monday3:00pm to 11:30pm.
• High school diploma or equivalent (GED).
• Strong problem-solving, organizational, and multitasking skills in a fast-paced environment.
• Previouscustomer service experience, professional appearance, excellentcommunicationand interpersonal skills.
• Adaptable and flexible to shifting priorities; willing toassistin various areas.
• Team-oriented with a proactive approach and attention to detail; reliable in completing tasks accurately and on time.
• Knowledge of the local community,preferred.
• Intermediateproficiencyin Microsoft Office (Outlook, Word, Excel).
• Ability to communicate effectively in English with residents, guests, and staff.
• Must meet local alcohol service requirements and obtain food handler permits within two(2)weeks of hire.

Key Responsibilities

• Create a positive first impressionby performing valet parking services for residents and visitors.
• Deliver outstanding customer serviceby greeting residents, families, and visitors, answering calls, andanticipatingthe needs of residents, guests, and vendors.
• Respond promptly to emergencies,monitorresident call systems, and contact emergency services when necessary.
• Oversee building safety systems,including firealarms;follow emergency procedures andassistresidents during fires or severe weather.
• Handle administrative taskssuch as scheduling transportation,maintainingaccuraterecords, coordinating guest suite reservations, and ensuring suites meet RLC standards.
• Support community operationsbyassistingwith room service requests, dining room coverage during peak times, event setup, and responsible alcohol service.
• Maintain cleanlinessincommon areasand ensure building security by locking and unlocking exterior doors at designated times.
• Welcome new residentsand guide them through the orientation process for a smooth transition into the community.
• Manage office supplies,resident documents, and menus; perform clerical duties as assigned.

Benefits for Full-Time Employees

• Competitive compensationand benefits
• Accessyourpayanytime
• $341 benefit stipend per pay period to apply toward:
  • Health, Dental, Vision
  • Life Insurance
  • Short- & Long-Term Disability
  • HSA, FSA, LSA
  • Accident & Hospital Indemnity
  • Legal & Identity Theft Protection
• Paid Time Off
• 401(k) with employer match

Why RLC?

• Fast-growing, family-owned company with 60+ communities nationwide
• Supportive leadership in a beautiful, resort-style environment
• A purpose-driven role where you make a difference every day

EOE/ADA