2nd Line Application Support Engineer — 24x7 Global

Numerator; Indiana; On-site; USD 70,000 - 90,000; Full time

Job summary

Numerator is seeking a 2nd Line Application Support Engineer to join Worldpanel by Numerator's Central Support Team in Indiana. The role focuses on owning incidents, service requests, and complex issues across a range of bespoke applications, working with 1st Line, Development, QA, and Infrastructure.

This 24x7 rotational shift position requires strong analytical and troubleshooting skills, production-area experience, and proactive incident ownership.

Qualifications

• 3–5 years of experience in Application Support, Systems Engineering, SRE, or a similar technical support environment.
• Strong analytical and troubleshooting skills.
• Experience supporting applications in a production environment.
• Strong written and verbal English communication skills.
• A proactive approach to incident ownership and problem-solving.
• Certifications in Linux, WebSphere, database technologies are an advantage.

Responsibilities

• Provide 1st and 2nd Line application support across a range of business-critical applications and services.
• Investigate and resolve application incidents, service requests, and technical issues.
• Analyse application, system, and event logs to identify potential causes of incidents.
• Troubleshoot web applications, client/server applications, APIs, and integrations.
• Use SQL queries to investigate application and data-related issues.
• Perform API testing and troubleshooting using tools such as Postman.
• Collaborate with Development, QA, Infrastructure, and other SMEs on complex technical issues.
• Support incident resolution in line with agreed SLAs and ITSM processes.
• Maintain clear and accurate incident documentation and knowledge articles.
• Identify recurring issues and contribute to problem management and continuous improvement.

Skills

Analytical skills

Troubleshooting

Incident ownership

English communication

Tools

Postman

SQL

Fiddler

Wireshark

Python

Job description

Numerator is seeking a 2nd Line Application Support Engineer to join Worldpanel by Numerator's Central Support Team in Indiana. The role focuses on owning incidents, service requests, and complex issues across a range of bespoke applications, working with 1st Line, Development, QA, and Infrastructure.

This 24x7 rotational shift position requires strong analytical and troubleshooting skills, production-area experience, and proactive incident ownership.