2nd-Level Support & Technical Training Specialist

IQS, Inc.; Wixom (MI); On-site; USD 73,000 - 91,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Paid time off

Job summary

ZEISS is seeking a Service Specialist & 2nd Level Support to provide structured technical expert support, trainings, and documentation, ensuring reliable service delivery and lifecycle support of our systems. The role requires 3+ years of experience in service or support engineering, with a degree in electrical engineering or related fields, and fluency in English.

Location preference includes Wixom, MI or Maple Grove, MN.

Qualifications

• Minimum 3 years in service or support engineering with a relevant degree.
• Strong knowledge of CMM or automated solutions in machine automation.
• Experience with remote diagnostics and root cause analysis.
• Fluent English; additional languages a plus.

Responsibilities

• Handle 2nd level service requests via phone, email, and remote access.
• Reproduce issues on reference/test systems where applicable.
• Support Field Service Engineers remotely during onsite interventions.
• Document solutions and feed them back into the knowledge base.

Skills

Service engineering

Customer support

Remote diagnostics

Root cause analysis

Technical reading

Fluent English

Education

Electrical engineering degree

Mechatronics degree

Automation engineering degree

Tools

CMM

Automated Solutions / Machine Automation

Job description

ZEISS is seeking a Service Specialist & 2nd Level Support to provide structured technical expert support, trainings, and documentation, ensuring reliable service delivery and lifecycle support of our systems. The role requires 3+ years of experience in service or support engineering, with a degree in electrical engineering or related fields, and fluency in English.

Location preference includes Wixom, MI or Maple Grove, MN.