2nd Level Service Engineer – Training & Remote Support

ZEISS Group; Wixom (MI); On-site; USD 73,000 - 91,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Paid time off

Job summary

ZEISS is seeking a Service Specialist & 2nd Level Support to provide structured technical expert support to SSCs and partners. You will deliver trainings, create documentation, and contribute to reliable service delivery across the lifecycle.

The role requires 3+ years in service engineering, CMM experience, and fluent English. Travel for on-site support and trainings is expected; the position pays $73,000–$91,000 annually with bonus eligibility.

Qualifications

• Bachelor's degree in electrical engineering, mechatronics, automation engineering or related field.
• 3+ years of service or support engineering experience.
• Experience with CMM and automated solutions.
• Knowledge of metrology and measurement data analysis.

Responsibilities

• Handle 2nd level service requests via phone, email, and remote access.
• Reproduce issues on reference or test systems where applicable.
• Support Field Service Engineers remotely during on-site interventions.
• Occasionally participate in field visits to support troubleshooting.

Skills

Fluent English

Customer focus

Remote diagnostics

Reading diagrams

Travel willingness

Education

Bachelor's degree in Electrical Engineering, Mechatronics, Automation Engineering or related field

Tools

CMM

Automated Solutions

Job description

ZEISS is seeking a Service Specialist & 2nd Level Support to provide structured technical expert support to SSCs and partners. You will deliver trainings, create documentation, and contribute to reliable service delivery across the lifecycle.

The role requires 3+ years in service engineering, CMM experience, and fluent English. Travel for on-site support and trainings is expected; the position pays $73,000–$91,000 annually with bonus eligibility.