Senior 2nd-Level Tech Support & Training Specialist

ZEISS Group; Minneapolis (MN); On-site; USD 73,000 - 91,000; Full time

Benefits offered by this job

Medical plans

401k Matching

Paid time off

Dental and vision plans

Employee Assistance Programs

Job summary

ZEISS Group is seeking a Service Specialist & 2nd Level Support to provide structured technical expert support across SSCs and partners. You will reproduce issues, assist remote diagnostics, and support on-site interventions while building knowledge base content and delivering trainings.

The role requires a 3+ year background in service or engineering, strong English skills, and willingness to travel for on-site support and installations. Benefits include medical plans and PTO.

Qualifications

• Minimum 3 years of experience in service or support engineering.
• Degree in electrical engineering, mechatronics, automation engineering or related field.
• Strong English written and spoken communication.

Responsibilities

• Handle 2nd level service requests via phone, email, and remote access.
• Reproduce issues on reference/test systems; support field engineers remotely.
• Occasionally visit customer sites to assist troubleshooting and gain system experience.
• Interface with 3rd level/ expert teams and document solutions for knowledge base.
• Deliver training modules for internal staff and service partners.
• Support service readiness for product/system introductions and rollouts.
• Contribute to continuous improvement of service processes and documentation.

Skills

Remote diagnostics

Root cause analysis

Customer orientation

Communication skills

Reading technical docs

Ticketing systems

Education

Electrical engineering or Mechatronics degree

Automation engineering degree

Tools

CMM

Machine automation

Job description

ZEISS Group is seeking a Service Specialist & 2nd Level Support to provide structured technical expert support across SSCs and partners. You will reproduce issues, assist remote diagnostics, and support on-site interventions while building knowledge base content and delivering trainings.

The role requires a 3+ year background in service or engineering, strong English skills, and willingness to travel for on-site support and installations. Benefits include medical plans and PTO.