24x7 NOC Security Analyst — Growth & Training

Nexum, Inc.; Nashua (NH); On-site; USD 45,000 - 70,000; Full time

Job summary

Nexum, Inc. in Nashua is seeking candidates for a Network Operations Control position. This role involves assisting customers with network surveillance, processing technical tickets, and maintaining infrastructures in a 24x7x365 environment. Candidates should possess an associate degree or equivalent experience, along with relevant networking certifications. Excellent customer service skills and a desire for continuous learning are essential. The position offers extensive training and career growth opportunities.

Qualifications

• Must be comfortable with software packages such as MS Word and Excel.
• Minimum 1-2 years of experience in network management or NOC environment.
• Strong understanding of modern IP networking (v4 or v6).

Responsibilities

• Assist customers in network surveillance and technical problem referrals.
• Support and maintain customers' devices and infrastructures.
• Process customer tickets and communicate with Telco carriers.

Skills

Customer service skills

Willingness to learn

Written and verbal communication

Experience with networks

Education

Associate degree or equivalent work experience

Bachelor's degree

Tools

Wireshark

SNMP utilities

MS Word

MS Excel

MS Access

Job description

Nexum, Inc. in Nashua is seeking candidates for a Network Operations Control position. This role involves assisting customers with network surveillance, processing technical tickets, and maintaining infrastructures in a 24x7x365 environment. Candidates should possess an associate degree or equivalent experience, along with relevant networking certifications. Excellent customer service skills and a desire for continuous learning are essential. The position offers extensive training and career growth opportunities.