Security Analyst

Nexum, Inc.; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Nexum, Inc. is hiring for a Network Operations position in Chicago, which involves supporting customers in network surveillance and technical issues. Candidates should have an associate degree and relevant certifications such as CCNA or CompTIA, with a strong emphasis on customer service skills. The role requires a willingness to learn and offers great opportunities for career growth in a hybrid work environment.

Qualifications

• 1-2 years experience with networks or in a NOC environment.
• Understanding of OSI and Networking models, Routers, Switches.
• Solid understanding of modern IP networking (IPv4 or IPv6).

Responsibilities

• Assist customers in network surveillance and technical issue resolution.
• Process customer tickets and communicate with Telco carriers.
• Support and maintain customer devices and infrastructures.

Skills

Customer service skills

Written and verbal communication

Networking knowledge

Team collaboration

Willingness to learn

Education

Associate degree or equivalent work experience

Bachelor's degree preferred

Tools

Wireshark

MS Office Suite (Word, Excel, Access)

Job description

As part of the Security and Network Operations Command Center staff you will be instrumental in supporting customers as part of our managed services and support offerings. All staff will be placed in our on‑the‑job career development program that will allow you to increase your technical skill, with the potential for almost unlimited career growth. We will invest in you, if you invest in a career with us. If you are ready for a career offering enterprise level challenges in an immersive, learning oriented, and close‑knit but relaxed team environment, this is the position for you.

This position is responsible for assisting internal and external customers in network surveillance, referring of technical problems, processing customer tickets, communicating with Telco carriers, and interaction with hardware vendors and partners. You will also be supporting, configuring, troubleshooting, and maintaining our customers’ devices and infrastructures.

This is a 24x7x365 Network Operations Control environment and we are currently hiring for our night or swing shift, with the opportunity to work mornings and afternoons at a later time. We are hiring for our Chicago, Hammond, Nashua and Albuquerque office locations. You will required to be in office on a hybrid schedule.

Requirements

• Associate degree or equivalent work experience, Bachelor's degree a plus.
• One or more of the following certifications: CCNA Routing & Switching, CCNA Security, CompTIA Security+, CompTIA Network+
• Must have a willingness to learn and be willing to take vendor certification courses (bonuses on certification).
• Must be comfortable with the use of software packages including MS Word, MS Excel, MS Access, IE etc.
• Must have excellent customer service skills and a positive attitude.
• Strong written and verbal communications skills are required as well as good telephone skills and etiquette.
• Understand the importance of working in a team environment.
• Minimum 1-2 yrs experience with networks, network management technologies, or experience within a NOC environment.
• Working knowledge of OSI and Networking models, Routers, Switches, Firewalls, IDP/IDS, Linux, and Windows platforms.
• Exposure to troubleshooting tools and techniques including traffic analyzers such as Wireshark, SNMP utilities, and CLI commands.
• Solid understanding of modern IP networking (v4 or v6) a requirement.
• Desire to work in an immersive and collaborative environment on a wide array of security‑related aspects.
• Position is an excellent opportunity to grow in knowledge and skill through practical, classroom, and manufacturer‑led training and experience.

Preferred Skills

• Experience and/or certifications in the areas of security incident handling, intrusion prevention, compliance, and firewalling.
• Hands‑on experience in one or more of the following manufacturers and platforms highly desired: F5 Big‑IP, JunOS, Checkpoint, Bluecoat, Palo Alto, Riverbed, and Sourcefire.
• Working knowledge of monitoring elements such as SNMP, syslog, WMI, and open‑source OR enterprise monitoring is required. 1-3 years of practical Linux experience and skills required.
• One or more of the following certifications: CCNA Routing & Switching, CCNA Security, CompTIA Security+, CompTIA Network+

Nexum, Inc. is an EOE (Equal Opportunity Employer) committed to workforce diversity and inclusion. All employment is decided on the basis of qualifications, merit, and business need. Nexum uses E-Verify to maintain a legal workforce. Employment is contingent upon a successful background investigation. Nexum, Inc. does not hire individuals who require sponsorship.