24x7 Endpoint Operations Tech Support (Tier II)

UCLA Health; Los Angeles (CA); On-site; USD 44,000 - 73,000; Full time

Job summary

UCLA Health is seeking a Tier II IT Technician to support day-to-day 24x7 services across multiple UCLA sites. You will manage endpoint devices, printers, software and hardware, and coordinate with clinical and IT teams to enforce standard deployment and security practices.

The role requires broad knowledge of Windows environments, Office 365, AD, and ticket-based workflows. Travel to UCLA sites is expected, with a mix of on-site and remote work and potential after-hours coverage.

Qualifications

• Understanding of clinical and business applications and IT systems.
• Strong knowledge of Microsoft networking and Active Directory.
• Experience with Windows operating systems (Windows 7/10+).
• Familiarity with Microsoft Office 365 and Exchange/Outlook.
• Knowledge of ITIL processes and ticket-based support.
• Experience with VPN/remote access and RDP configurations.
• Proficiency with ServiceNow or similar ticketing systems.
• Understanding of virtualization technologies (Citrix, VMware).
• Awareness of security tools and encryption technologies.
• Ability to travel to UCLA Health sites as needed.

Responsibilities

• Provide Tier II IT support for day-to-day 24x7 services in an assigned region.
• Maintain standard software/hardware, imaging, and deployment processes.
• Adhere to security guidelines and standard operating procedures.
• Communicate status clearly to clients and team members.
• Participate in after-hours on-call rotations as required.
• Follow escalation procedures per IT Operations SLA.

Skills

Endpoint support

Active Directory

Windows OS

Office 365

ITIL basics

VPN & RDP

ServiceNow

Virtualization

Cybersecurity basics

Printer troubleshooting

Tools

Intune

SCCM

MDT

ISO images

Job description

UCLA Health is seeking a Tier II IT Technician to support day-to-day 24x7 services across multiple UCLA sites. You will manage endpoint devices, printers, software and hardware, and coordinate with clinical and IT teams to enforce standard deployment and security practices.

The role requires broad knowledge of Windows environments, Office 365, AD, and ticket-based workflows. Travel to UCLA sites is expected, with a mix of on-site and remote work and potential after-hours coverage.