24x7 AWS Cloud Incident Response Engineer

Uturn Data Solutions, LLC; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible hours

Excellent medical

Dental/Vision

LTD/STD/AD&D/Life

401k

On-going training

River North location or home office

Transit reimbursement

Doughnuts

Job summary

UTurn Data Solutions, LLC is seeking a Chicago-based Cloud Support Engineer to join our Managed Cloud Services team. You will be on the front line handling alerts, troubleshooting customer AWS environments, and communicating clearly through the incident lifecycle.

The role offers 24x7 on-call coverage and a path to expand into security operations as our capabilities grow. You will work from a Chicago-based office or remote for qualified candidates in the area.

Qualifications

• AWS Solutions Architect certification (Associate or Professional)
• Hands-on experience operating in AWS environments (multi-account, cross-account IAM role)
• Hands-on experience with Infrastructure as Code (Terraform, CloudFormation)
• Experience with reactive support workflows—alert response, incident triage, severity classification, SLA-driven operations
• Strong troubleshooting across compute, networking, storage, and database services in AWS
• Familiarity with monitoring and alerting platforms (Datadog, CloudWatch, PagerDuty)
• Ability to communicate clearly under pressure (written and verbal)
• Proactive mindset to identify patterns and prevent recurrence

Responsibilities

• Respond to monitoring alerts via PagerDuty and support portal
• Acknowledge, triage, and resolve infrastructure incidents within SLA timeframes
• Troubleshoot AWS services (EC2, ECS/EKS, RDS, Lambda, ALB/NLB, S3, CloudWatch, Route 53, VPC)
• Execute runbook procedures and remediation actions
• Escalate according to matrix when needed
• Communicate status updates throughout incident lifecycle
• Manage AWS Support cases for customers
• Participate in 24x7 on-call rotation
• Document incident timelines, actions taken, and root cause
• Configure and maintain Datadog/CloudWatch dashboards and alerts
• Identify recurring issues and improve runbooks/monitoring/architecture
• Collaborate with Architect-in-Residence on operational improvements

Education

AWS Solutions Architect certification (Associate or Professional)

Tools

Terraform

CloudFormation

Job description

UTurn Data Solutions, LLC is seeking a Chicago-based Cloud Support Engineer to join our Managed Cloud Services team. You will be on the front line handling alerts, troubleshooting customer AWS environments, and communicating clearly through the incident lifecycle.

The role offers 24x7 on-call coverage and a path to expand into security operations as our capabilities grow. You will work from a Chicago-based office or remote for qualified candidates in the area.