245d Case Manager

New Wave Home Health Care, LLC; Minnesota; On-site; USD 70,000 - 95,000; Full time

Job summary

New Wave Home Health Care, LLC in Minnesota is seeking an Internal Case Manager to oversee service delivery within a DHS 245D licensed home care program. The role ensures services are person-centered, compliant with 245D standards, and aligned with each individual’s CSSP and Addendum.

You will coordinate with DSP staff, monitor daily service quality, complete client visits, maintain documentation for audits, and collaborate with external case managers to support positive client outcomes.

Qualifications

• Strong knowledge of Minnesota 245D regulations.
• Experience coordinating with DSP staff and external stakeholders.
• Ability to translate complex care plans into actionable tasks.

Responsibilities

• Oversee services per CSSP and CSSP Addendum.
• Coordinate with DSP staff and leadership to ensure staffing aligns with authorized hours.
• Monitor daily service delivery for quality, consistency, and outcomes.
• Ensure all documentation meets 245D standards and audit readiness.
• Collaborate with county/state case managers and participate in meetings as needed.

Skills

245D regulations

Leadership

Attention to detail

Problem-solving

Communication skills

Multitasking

Job description

Job Description

The Internal Case Manager is responsible for overseeing service delivery within a 245D licensed home care program. This role ensures all services are person-centered, compliant with Minnesota DHS 245D standards, and aligned with each individual’s Coordinated Service and Support Plan (CSSP) and Addendum.

Core Responsibilities

1. Service Oversight & Implementation

• Ensure services are delivered according to the CSSP and CSSP Addendum
• Translate support plans into actionable tasks for Direct Support Professionals (DSPs)
• Monitor daily service delivery for quality, consistency, and effectiveness

2. Internal Coordination

• Act as the primary bridge between leadership and DSP staff
• Communicate client needs, schedule changes, and updates to staff
• Support staffing coordination to ensure authorized hours are fulfilled

3. Monitoring & Visits

• Complete required client visits (monthly or as required by service level)
• Observe staff performance and client engagement during visits
• Identify concerns, risks, or service gaps and implement corrective actions

4. Documentation & Compliance

• Ensure all documentation meets 245D standards (progress notes, service delivery records, IAPPs)
• Review and audit staff documentation regularly for accuracy and timeliness
• Maintain organized client files for DHS audits and internal reviews

5. Collaboration with External Case Manager

• Maintain communication with the county/state case manager
• Provide updates on client progress, concerns, and service outcomes
• Participate in annual and interim meetings as needed

Key Skills & Competencies

• Strong knowledge of Minnesota 245D regulations
• Leadership and team coordination skills
• Attention to detail in documentation and compliance
• Problem-solving and critical thinking
• Effective communication with both staff and external stakeholders
• Ability to manage multiple clients and priorities efficiently

Goal of the Role

To ensure high-quality, compliant, and person-centered services are consistently delivered while supporting staff, maintaining audit readiness, and promoting positive outcomes for individuals served.