245D Designated Manager Home and Community Based Services

ASSISTING HANDS HOMEHEALTH CARE LLC; Minneapolis (MN); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Flexible schedule

Paid time off

Training & development

Job summary

ASSISTING HANDS HOMEHEALTH CARE LLC in Minneapolis, MN is seeking a Designated Manager for 245D Programs. This full-time position requires overseeing services to ensure compliance with DHS regulations while promoting person-centered care. Key responsibilities include coaching staff, monitoring service quality, and managing incidents. Preferred candidates have supervisory experience and strong communication skills. The role offers a competitive salary of $25/hour and additional benefits like 401(k) matching and paid time off.

Qualifications

• Bachelor's degree in a related field plus 1 year of direct care experience.
• Associate's degree plus 2 years of direct care experience.
• Diploma plus 3 years of direct care experience.

Responsibilities

• Ensure services align with individual needs and preferences.
• Provide coaching and support to staff.
• Maintain compliance with regulatory requirements.
• Oversee incident response and reporting.
• Implement corrective action plans for service improvement.

Skills

Supervisory experience in programs serving persons with disabilities

Strong communication and collaboration skills

Coaching and mentoring abilities

Knowledge of Minnesota HCBS licensing requirements

Ability to balance compliance with person-centered practice

Education

Bachelor’s degree in human services, health, education, or a related field

Associate’s degree in a related field

Diploma in a related field

Job description

Benefits

• 401(k) matching
• Flexible schedule
• Paid time off
• Training & development
• Full job description

Job Details

Location: Columbia Heights, MN (with regular travel to residential and community-based sites)

Classification: Full-Time

Pay: $25/hourly

PTO: 1 hour for every 30 hours worked

401K with 3% match

Position Summary

The Designated Manager – 245D Programs provides overall oversight and accountability for one of MNCCS’s 245D-licensed services. This role ensures that services are delivered in a person-centered, rights-respecting, and culturally responsive manner, while maintaining full compliance with Minnesota Department of Human Services (DHS) licensing requirements.

The Designated Manager partners closely with Designated Coordinators, supervisors, and Direct Support Professionals (DSPs) to strengthen service quality, build staff competency, and ensure individuals receive consistent, meaningful, and safe supports. This position balances regulatory compliance, staff coaching, and quality improvement, and serves as a key leader in incident oversight, corrective action, and continuous program improvement.

Key Responsibilities

• Person-Centered Program Leadership
  • Ensure services are planned and delivered in alignment with each individual’s assessed needs, preferences, goals, and cultural considerations
  • Promote and protect individual rights in accordance with Minnesota Statutes §245D.04
  • Monitor service quality and satisfaction of individuals served, legal representatives, case managers, and other stakeholders
  • Ensure dignity, choice, privacy, and self-determination are embedded in daily service delivery
• Coaching, Supervision & Staff Development
  • Provide coaching, guidance, and performance support to DSPs and front-line supervisors
  • Ensure staff receive effective orientation, training, and ongoing competency development in accordance with §245D.09
  • Support supervisors in building strong, accountable, and person-centered teams
  • Address performance concerns through coaching, corrective action, and progressive discipline as needed
• Program Oversight & Regulatory Compliance
  • Ensure programs operate in full compliance with Minnesota Statutes Chapter 245A and 245D, including license terms, conditions, and variances
  • Maintain up-to-date knowledge of DHS regulations, licensing guidance, and best practices
  • Conduct internal reviews and audits of program operations, staff training, and documentation
  • Serve as a point of contact during DHS licensing reviews, inspections, and corrective action processes
• Incident & Emergency Oversight
  • Review and oversee incidents, emergencies, and reports to ensure safety, accountability, and learning
  • Ensure incident reporting and follow‑up comply with §245D.11 and §245A.65
  • Coordinate corrective actions, retraining, or system improvements resulting from incidents
  • Participate in or support after‑hours or on‑call response related to incidents or emergencies, as needed
• Quality Improvement & Corrective Action
  • Use data, incident trends, audits, and stakeholder feedback to identify service gaps and improvement opportunities
  • Develop, implement, and monitor corrective action plans in response to licensing findings or internal reviews
  • Track outcomes to ensure sustained compliance and service improvement over time

Minimum Qualifications

• Bachelor’s degree in human services, health, education, or a related field, AND at least 1 year of full-time direct care experience
• Associate’s degree in a related field AND at least 2 years of full-time direct care experience
• Diploma in a related field AND at least 3 years of full-time direct care experience

Required Experience & Skills

• Minimum of 3 years of supervisory-level experience in programs serving persons with disabilities or adults aged 65+
• Strong working knowledge of Minnesota HCBS licensing requirements, including Chapters 245A, 245D, and §245D.09
• Demonstrated strength in coaching, mentoring, and supporting DSPs and supervisors
• Ability to balance regulatory compliance with person-centered practice
• Strong communication and collaboration skills with staff, individuals served, families, case managers, licensors, and healthcare partners
• Proven ability to lead corrective action, quality improvement initiatives, and culture change

Working Conditions

• Monday–Friday, primarily in-office, with regular visits to residential and community-based service locations
• Frequent collaboration with DSPs, supervisors, families, case managers, DHS licensors, and healthcare professionals
• Occasional evening, weekend, or on-call responsibilities related to incidents or emergencies.
• Completing client intakes, 45-day meetings, 60-day reviews, 6-month reviews and Annual reviews.