245d Case Manager

New Wave Home Health Care, LLC; Saint Paul (MN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Free food & snacks

Paid time off

Training & development

Job summary

New Wave Home Health Care, LLC is seeking an Internal Case Manager in Saint Paul, Minnesota. This role will oversee service delivery within a licensed home care program to ensure compliance with Minnesota DHS 245D standards. Responsibilities include monitoring and enhancing service quality, coordinating between Direct Support Professionals and leadership, and ensuring accurate documentation. The ideal candidate will have strong knowledge of 245D regulations and excellent organizational skills. Benefits include free food, paid time off, and training opportunities.

Qualifications

• Strong knowledge of Minnesota 245D regulations and their implications.
• Demonstrated leadership and coordination skills with a focus on team effectiveness.
• Excellent attention to detail regarding documentation and compliance requirements.

Responsibilities

• Oversee service delivery within a licensed home care program.
• Act as a bridge between leadership and Direct Support Professionals.
• Complete required client visits and monitor service delivery quality.

Skills

Knowledge of Minnesota 245D regulations

Leadership and team coordination

Attention to detail in documentation

Problem-solving

Effective communication

Ability to manage multiple clients

Job description

Benefits

• Free food & snacks
• Paid time off
• Training & development

Overview

The Internal Case Manager is responsible for overseeing service delivery within a 245D licensed home care program. This role ensures all services are person-centered, compliant with Minnesota DHS 245D standards, and aligned with each individual’s Coordinated Service and Support Plan (CSSP) and Addendum.

Core Responsibilities

1. Service Oversight & Implementation
   • Ensure services are delivered according to the CSSP and CSSP Addendum
   • Translate support plans into actionable tasks for Direct Support Professionals (DSPs)
   • Monitor daily service delivery for quality, consistency, and effectiveness
2. Internal Coordination
   • Act as the primary bridge between leadership and DSP staff
   • Communicate client needs, schedule changes, and updates to staff
   • Support staffing coordination to ensure authorized hours are fulfilled
3. Monitoring & Visits
   • Complete required client visits (monthly or as required by service level)
   • Observe staff performance and client engagement during visits
   • Identify concerns, risks, or service gaps and implement corrective actions
4. Documentation & Compliance
   • Ensure all documentation meets 245D standards (progress notes, service delivery records, IAPPs)
   • Review and audit staff documentation regularly for accuracy and timeliness
   • Maintain organized client files for DHS audits and internal reviews
5. Collaboration with External Case Manager
   • Maintain communication with the county/state case manager
   • Provide updates on client progress, concerns, and service outcomes
   • Participate in annual and interim meetings as needed

Key Skills & Competencies

• Strong knowledge of Minnesota 245D regulations
• Leadership and team coordination skills
• Attention to detail in documentation and compliance
• Problem-solving and critical thinking
• Effective communication with both staff and external stakeholders
• Ability to manage multiple clients and priorities efficiently

Goal of the Role

To ensure high-quality, compliant, and person-centered services are consistently delivered while supporting staff, maintaining audit readiness, and promoting positive outcomes for individuals served.