24/7 Workplace Experience Lead

US AMR-Jones Lang LaSalle Americas, Inc.; Tulsa (OK); On-site; USD 78,000 - 98,000; Full time

Job summary

JLL is seeking a Workplace Experience Manager in Tulsa, OK, to act as the single accountable voice for a 24/7 Center of Excellence with a 1,000-person call center facility. You will lead service delivery across all shifts, manage teams and vendors, and ensure compliance and performance against client requirements.

The role requires strong leadership and facilities/hospitality experience, plus budget ownership and stakeholder management. Onsite schedule is M-F 8-5 with on-call, based in Tulsa.

Qualifications

• High School diploma or equivalent.
• 5+ years in workplace experience, facilities management or hospitality, with 2+ years leading a team or site.
• Demonstrated P&L or budget ownership with delegated spend authority.
• Experience managing subcontractors including sourcing, score carding and corrective action.
• Experience in 24/7 or multi-shift operations.
• Knowledge of lease structures and landlord obligations.
• Fluency in operational data and ability to derive insights.

Responsibilities

• Hold single-point accountability for 24/7 service delivery across all shifts, including subcontracted and landlord services.
• Own site operating plan, service standards and escalation matrix; update playbook as operation evolves.
• Lead JLL and subcontracted teams; manage rosters, coverage, performance and development.
• Design 24/7 coverage model and close gaps before they impact service.
• Set and audit shift handover standards for seamless continuity.
• Resolve operational bottlenecks and workplace conflicts with minimal guidance.
• Ensure compliance with local, state, national and client requirements; maintain documentation.
• Build annual budget, forecast and variance narratives; manage spend authority.

Skills

Leadership experience

Facilities management

Hospitality

Operational data fluency

Vendor management

MS Office / CMMS familiarity

Education

Bachelor’s Degree or equivalent work experience

Tools

MS Office Suite

CMMS

Space management platforms

Job description

JLL is seeking a Workplace Experience Manager in Tulsa, OK, to act as the single accountable voice for a 24/7 Center of Excellence with a 1,000-person call center facility. You will lead service delivery across all shifts, manage teams and vendors, and ensure compliance and performance against client requirements.

The role requires strong leadership and facilities/hospitality experience, plus budget ownership and stakeholder management. Onsite schedule is M-F 8-5 with on-call, based in Tulsa.