24/7 Transportation Support Services Leader

Penske; Reading (MA); On-site; USD 95,000 - 135,000; Full time

Job summary

Penske Logistics is seeking a Manager, Transportation Support Services to lead the 24/7 TSS operations, with responsibility for workforce management, budgeting, and continuous improvement. You will oversee up to 100 associates and 20 supervisors, ensuring service excellence and strong financial controls.

The role emphasizes leadership, staffing strategies, and cross-functional collaboration across internal customers and partners.

Qualifications

• Bachelor’s degree preferred; equivalent experience accepted.
• Minimum 5 years of experience with progressive responsibility in a call center, logistics, transportation, production, manufacturing, or similar environment.
• Experience within large teams and multiple levels of leadership.
• Logistics, fleet management, transportation, or customer service experience preferred.
• Advanced computer proficiency to include reporting and workforce management systems.
• Outstanding communication, presentation, and relationship-building skills.
• Strong analytical thinking and problem-solving abilities.
• Ability to balance short-term operational demands with long-term organizational initiatives.
• Ability to influence stakeholders across multiple departments and organizational levels.
• Regular, predictable, full attendance is an essential function of the job.

Responsibilities

• Provide day-to-day leadership for the TSS operations in a 24/7 environment.
• Manage daily workflow, staffing, productivity, service levels, and metrics.
• Build and maintain relationships with customers and partners.
• Serve as escalation point for complex customer concerns and service disruptions.
• Identify and implement process improvements for service delivery and productivity.
• Prepare and present operational performance updates to leadership.
• Lead recruiting, onboarding, coaching, and development of staff.
• Drive engagement, retention, and leadership development initiatives.
• Foster a culture of safety, accountability, and continuous improvement.

Skills

Leadership

Communication

Analytical thinking

Problem solving

Staffing and scheduling

Education

Bachelor’s degree

Tools

Workforce management systems

Job description

Penske Logistics is seeking a Manager, Transportation Support Services to lead the 24/7 TSS operations, with responsibility for workforce management, budgeting, and continuous improvement. You will oversee up to 100 associates and 20 supervisors, ensuring service excellence and strong financial controls.

The role emphasizes leadership, staffing strategies, and cross-functional collaboration across internal customers and partners.