24/7 Traffic Operations Dispatcher

The Pennsylvania Turnpike Commission, Inc.; Middletown Township (PA); Vor Ort; USD 32.000 - 45.000; Vollzeit

Zusammenfassung

The Pennsylvania Turnpike Commission is seeking a Traffic Operations Center Technician 1 to monitor and coordinate real‑time traffic operations from our Middletown Operations Center. You will communicate with law enforcement, emergency services and staff to ensure safe travel and rapid response across the toll road network.

The role requires dispatching resources, maintaining incident records, and using CCTV/feeds to identify issues 24/7.

Qualifikationen

• High school diploma or equivalent certification.
• One year of experience in an emergency dispatch center handling communications, emergency calls or radio dispatches.
• Must obtain an Emergency Telecommunication Course (ETC) certification by the end of their trial period.
• Must acquire and maintain a valid CLEAN/NCIC certification within ninety days.
• Must demonstrate the ability to type a minimum of 30 wpm on a PTC administered test.
• Must have and maintain a clean criminal history record and appropriate security clearances.
• Attention to Detail
• Customer/Client Focused
• Flexibility
• Safety
• Teamwork Orientation
• Technical Innovation

Aufgaben

• Communicates with customers, staff, 911 centers, media and external agencies by phone, radio or electronically to identify needs for assistance along the PTC highway and other locations that could impact PTC traffic.
• Provides customer service by telephone and various electronic information systems and programs. Assists with activating traveler alerts and advisories by communicating the needs of the PTC.
• Dispatches service and emergency resources for incidents and events including but not limited to police, fire and rescue, medical services, safety patrol, wrecker services, hazardous material response, various departments, etc.
• Documents and updates all activities and resources for each reported incident through the Traffic Management Tracking System.
• Receives updates and communication from both emergency and non‑emergency units to ensure the safety and security of the highway.
• Identifies incidents and issues impacting PTC operations by monitoring traffic flow feeds, crowdsourced information, closed‑circuit television (CCTV) and other technology.
• Notifies key personnel of significant and unusual incidents, weather conditions and real‑time system issues that could adversely impact the PTC’s operations in accordance with documented emergency procedures.
• Processes emergency alarms received from automated alarms and other computerized systems from various PTC facilities.
• Conducts inquiries for license plate registrations and driver’s licenses for Pennsylvania State Police through the Pennsylvania electronic communications database. Transmits information to law enforcement personnel for the apprehension of suspects.
• Obtains hazardous material information from incidents and communicates to responders and affiliated agencies.
• Monitors weather conditions through weather service alerts, national weather service reports, maintenance reports, roadway weather information systems and other various tools.
• Performs related duties as assigned.

Kenntnisse

Attention to Detail

Customer/Client Focused

Flexibility

Safety

Teamwork Orientation

Technical Innovation

Ausbildung

High school diploma or equivalent certification

ETC certification

CLEAN/NCIC certification

Jobbeschreibung

The Pennsylvania Turnpike Commission is seeking a Traffic Operations Center Technician 1 to monitor and coordinate real‑time traffic operations from our Middletown Operations Center. You will communicate with law enforcement, emergency services and staff to ensure safe travel and rapid response across the toll road network.

The role requires dispatching resources, maintaining incident records, and using CCTV/feeds to identify issues 24/7.