Real-Time Traffic Control Dispatcher

PRIME AE Group, Inc.; Pompano Beach (FL); On-site; USD 36,000 - 56,000; Full time

Job summary

Prime AE Group, Inc. seeks a Traffic Control Center Operator to support Florida Turnpike Enterprise in a 24/7 operations center. You will monitor traffic conditions, respond to information requests, and coordinate with responders and field personnel to maintain roadway safety.

No prior traffic operations experience is required as comprehensive training and career growth opportunities are provided. This role offers a fast-paced environment, teamwork, and rotation shifts to cover nights, weekends,

Qualifications

• High School Diploma or GED required.
• Experience in customer service, call center operations, dispatch, retail, hospitality, or another fast-paced environment preferred.
• Familiarity with two-way radio systems or communication equipment.
• Strong verbal and written communication skills.
• Ability to multitask and remain calm under pressure.
• Comfortable using computers and learning new software systems.

Responsibilities

• Monitor traffic conditions using cameras, software systems, and communication tools.
• Receive and respond to phone calls regarding roadway conditions, incidents, and requests for Road Ranger assistance.
• Enter and update information in computer systems accurately and in a timely manner.
• Communicate with emergency responders, maintenance personnel, and internal teams to support roadway operations.
• Provide timely traveler information through electronic message boards, websites, and other communication systems.
• Dispatch and monitor Road Ranger Safety Patrol operators.
• Track incidents and document activities using established procedures.
• Identify and report equipment issues and maintenance concerns.
• Maintain accurate records and shift reports.
• Participate in team meetings and ongoing training programs.
• Support a safe and efficient transportation system for the traveling public.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multitasking

Teamwork

Calm under pressure

Education

High School Diploma or GED

Tools

Two-way radio systems

Job description

Prime AE Group, Inc. seeks a Traffic Control Center Operator to support Florida Turnpike Enterprise in a 24/7 operations center. You will monitor traffic conditions, respond to information requests, and coordinate with responders and field personnel to maintain roadway safety.

No prior traffic operations experience is required as comprehensive training and career growth opportunities are provided. This role offers a fast-paced environment, teamwork, and rotation shifts to cover nights, weekends,