24/7 Traffic Control Dispatcher & Operator

Prime AE Group Inc; Ocoee, FL; On-site; USD 42,000 - 52,000; Full time

Job summary

PRIME AE Group, Inc. is seeking a Traffic Control Center Operator to support Florida’s Turnpike Enterprise in Pompano Beach and Ocoee, FL. The role offers training, team-based work in a 24/7 operation, and opportunities to grow in customer service and real-time transportation operations.

You’ll monitor traffic, respond to requests, and coordinate with responders to keep travelers safe. The position emphasizes learning, collaboration, and reliable service in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Experience in customer service or fast-paced environments preferred.
• Familiarity with two-way radio systems or communication equipment.
• Strong verbal and written communication skills.
• Ability to multitask and remain calm under pressure.
• Comfortable using computers and learning new software.

Responsibilities

• Monitor traffic conditions using cameras, software systems, and communication tools.
• Receive and respond to phone calls regarding roadway conditions, incidents, and requests for Road Ranger assistance.
• Enter and update information in computer systems accurately and in a timely manner.
• Communicate with emergency responders, maintenance personnel, and internal teams to support roadway operations.
• Provide timely traveler information through electronic message boards, websites, and other communication systems.
• Dispatch and monitor Road Ranger Safety Patrol operators.
• Track incidents and document activities using established procedures.
• Identify and report equipment issues and maintenance concerns.
• Maintain accurate records and shift reports.
• Participate in team meetings and ongoing training programs.
• Support a safe and efficient transportation system for the traveling public.
• Perform other duties as assigned.

Skills

Customer service

Call center operations

Dispatch

Communication

Multitasking

Teamwork

Education

High School Diploma or GED

Tools

Two-way radio systems

Job description

PRIME AE Group, Inc. is seeking a Traffic Control Center Operator to support Florida’s Turnpike Enterprise in Pompano Beach and Ocoee, FL. The role offers training, team-based work in a 24/7 operation, and opportunities to grow in customer service and real-time transportation operations.

You’ll monitor traffic, respond to requests, and coordinate with responders to keep travelers safe. The position emphasizes learning, collaboration, and reliable service in a fast-paced environment.