24/7 Traffic Monitoring Dispatcher - TMC Operator

AECO; Florida; Hybrid; USD 15,000 - 26,000; Full time

Job summary

AECOM is seeking a Traffic Monitoring Dispatcher based in Orlando for the Florida Turnpike Enterprise. The starting pay will be $19.10 per hour. Dispatchers monitor ITS devices, coordinate with FDOT and partner agencies, and provide timely traveler information.

The role requires operating ITS software, logging incidents, and maintaining clear communications with motorists and staff to ensure safe, efficient traffic management across Florida’s roadways.

Qualifications

• High School Diploma or GED required.
• Must be able to remain in a stationary position for long periods while monitoring ITS.
• Ability to operate software platforms and web-based applications.
• Must pass a state and federal criminal history/security background check.
• Must pass a pre-employment drug screen.

Responsibilities

• Use software and applications to monitor ITS devices along freeways (CCTV, ramp meters, signs).
• Monitor video and information sources to detect events impacting traffic flow and safety.
• Log events and closures related to construction and maintenance.
• Dispatch Road Ranger Safety Service Patrol Operators for roadside assistance.
• Provide clear directions to traffic events and coordinate with staff and FDOT.

Education

High School Diploma or GED

Tools

Software platforms and web-based applications

Job description

AECOM is seeking a Traffic Monitoring Dispatcher based in Orlando for the Florida Turnpike Enterprise. The starting pay will be $19.10 per hour. Dispatchers monitor ITS devices, coordinate with FDOT and partner agencies, and provide timely traveler information.

The role requires operating ITS software, logging incidents, and maintaining clear communications with motorists and staff to ensure safe, efficient traffic management across Florida’s roadways.